Data Center FieldOps Technician (Louisiana, Richland Parish)

EOS IT Solutions; Monroe (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals and snacks provided

Paid Time Off (PTO)

12 Paid Holidays

Sick Days (after 90 days)

401(k) Retirement Plan with company-mW

Job summary

EOS IT Solutions in the United States is seeking a Data Center Technician- Field Operations to install, service, and maintain low voltage cabling in data centers. You will rack and stack equipment, perform cable management, and ensure proper connectivity while adhering to safety and quality standards.

The role emphasizes following MOP/CMOP guidelines, documenting work, and coordinating with team members to meet project SLAs.

Qualifications

• Associate degree or certification in technology services/technical discipline, or equivalent work experience.
• Experience installing, servicing, and maintaining low voltage cable infrastructure.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with standards: BICSI, ANSI, EIA/TIA, and NEC.
• Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer service orientation with effective communication skills.
• Valid driver's license and ability to drive company vehicles.

Responsibilities

• Install, service, and maintain low voltage cabling.
• Rack and stack equipment; assist with cable management.
• Clean fiber and copper connections; perform basic troubleshooting.
• Follow MOP and CMOP guidelines.
• Operate work ticket systems for infrastructure management.
• Read port maps; perform basic troubleshooting.
• Conduct power distribution and cable management tasks.
• Coordinate with team to complete projects and work orders.
• Follow procedures and safety regulations; report to operations management.
• Document work in written and electronic formats.
• Maintain equipment and supplies inventory.
• Respond to emergencies; meet SLAs.
• Escalate complex issues to senior team members.
• Conduct Service Swaps of live networking devices.

Skills

Low voltage cabling

Customer service

Communication

Driving

Team coordination

Education

Associate degree or certification in technology services/technical discipline

Tools

BICSI standards

ANSI/EIA/TIA standards

NEC familiarity

Corning TS-LAN500 certification (preferred)

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Technician- Field Operations to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

KEY RESPONSIBILITIES:

• Install, service, and maintain low voltage category cabling and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
• Clean fiber and copper connections and perform basic troubleshooting.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Operate work ticket systems and interfaces for infrastructure management.
• Read and validate port maps, and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with other team members to ensure efficient project and work order completion.
• Follow company procedures and safety regulations, providing necessary information to operations management.
• Complete necessary documentation in written and electronic formats according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Conduct Service Swaps of live networking devices.

ESSENTIAL CRITERIA:

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
• Experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
• Ability to install, terminate, and test low voltage cables.
• Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
• Strong customer/client service orientation with effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three-dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• Meals, snacks, drinks, and desserts provided
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.