Data Center Facilities Manager

ByteDance; Ashburn (VA); On-site; USD 86,000 - 167,000; Full time

Job summary

ByteDance seeks a Data Center Facility Manager to own operational excellence, reliability, and budget management for key data center sites. You will shift from hands-on troubleshooting to strategic leadership, partnering with cross-functional teams, and overseeing colocation partner governance to ensure peak uptime, safety, and efficiency.

You will drive site readiness, implement risk controls, and optimize energy use while scaling infrastructure to meet our growing server fleet footprint across

Qualifications

• Bachelor’s Degree in Electrical or Mechanical Engineering.
• 5+ years in critical infrastructure operations.
• Deep understanding of data center tiering standards and power/cooling redundancy.
• Experience with MOPs/SOPs/EOPs and RCA for complex failures.
• Familiarity with generators, UPS, chillers, and BMS/EPMS.

Responsibilities

• Lead, mentor, and develop a data center operation team.
• Manage shift planning, resource allocation, and 24/7 coverage.
• Ensure site uptime and strict SLA adherence.
• Govern maintenance programs with colocation partners.
• Oversee RCA/CAPA for critical infrastructure failures.
• Lead quarterly business reviews with vendors and partners.
• Own OpEx budget and CapEx forecasting for sites.
• Enforce safety culture and high-risk MOPs/CEWA compliance.

Skills

People leadership

Budget management

Vendor governance

Cross-functional leadership

Change management

Education

Bachelor’s Degree in Electrical/Mechanical Engineering

Tools

Megawatt-class Diesel Generators

Static/Rotary UPS

Chillers

BMS/EPMS

Job description

Responsibilities
The Datacenter Facility Operation team supports the company's hyper-scale growth by operating, maintaining, and optimizing our critical infrastructure. We ensure 100% uptime, maximum energy efficiency, and operational excellence across our global data center footprint. The team focuses on scaling critical infrastructure (Power and Cooling) through rigorous standard operational procedures, innovation, and culture of safety.

As a Data Center Facility Manager, you will be responsible for the overall operational excellence, reliability, and financial management of critical infrastructure within your assigned data center site(s). You will transition from tactical hands-on troubleshooting to strategic leadership—working with cross-functional teams, driving colocation partner governance, and maintaining ultimate accountability for site uptime, safety, and efficiency. You will bridge the gap between high-level business strategy and ground-level execution, ensuring that our infrastructure scales seamlessly to meet the demands of our server fleet.

Responsibilities

• People Leadership & Talent Development:
  Lead, mentor, and develop a high-performing team of data center facility operation engineers and technicians; build a culture of accountability, safety, and continuous improvement.
• Manage shift planning, resource allocation, and succession planning to ensure 24/7 technical coverage.

Operational Excellence & SLA Governance:

• Accountable for site uptime and strict adherence to strict Service Level Agreements (SLAs). Serve as the escalation point for major site incidents.
• Establish, audit, and govern the maintenance programs of colocation partners to ensure high-quality execution of preventative and corrective maintenance.
• Oversee Root Cause Analysis (RCA) and Corrective Actions/Preventive Actions (CAPA) for critical infrastructure failures, ensuring lessons learned are institutionalized globally.

Vendor Strategy & Contract Management:

• Manage critical colocation and vendor partnership, driving Key Performance Indicators (KPIs) and operational governance.
• Lead regular Quarterly Business Reviews (QBRs) and operational audits with partners and critical equipment vendors (Generators, UPS, Chillers).

Financial & Asset Management (CapEx/OpEx):

• Own the site operational budget (OpEx) and forecast lifecycle capital improvement projects (CapEx).
• Identify opportunities for infrastructure optimization, energy efficiency (PUE reduction), and cost-saving initiatives without compromising reliability.

Risk & Change Management:

• Serve as the assigned site authority for Critical Environment Work Authorizations (CEWA) and high-risk Method of Procedures (MOPs).
• Enforce a zero-injury safety culture, ensuring compliance with global and local environmental, health, and safety (EHS) regulations.

Deployment, Commissioning & Lifecycle Support:

• Partner with Design, Construction, and Global Commissioning teams to oversee data hall fit-outs, capacity expansion, commissioning tests and facility audits.
• Ensure seamless handovers from construction to operations (Operational Readiness), including updated single-line diagrams, SOPs, and EOPs.

Qualifications

Minimum Qualifications

• Education: Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Experience: 5+ years of experience in critical infrastructure operations (Data Centers, Semiconductor Fabs, or Power Plants).
• Technical Acumen: Deep understanding of data center tiering standards (TIA-942 Rated 3/4, Uptime Tier III/IV), Power Redundancy (2N, N+1 distributed), and Cooling Redundancy (Concurrent Maintainability).
• Operations Knowledge: Proven track record of managing high-risk change management (MOPs/SOPs/EOPs) and conducting Root Cause Analysis (RCA) for complex electrical/mechanical failures.
• Systems Familiarity: Strong practical knowledge of Megawatt-class Diesel Generators, Static/Rotary UPS, Medium/Low Voltage Switchgears, Chillers, Cooling Towers, CRAH/AHU units, and BMS/EPMS systems.

Preferred Qualifications

• Certifications: CDCP (Certified Data Center Professional), CDFM (Certified Data Center Facilities Manager), PMP, or equivalent professional engineering licenses.
• Vendor & Financial Management: Demonstrated experience managing large-scale vendors/colocation providers and controlling OpEx/CapEx budgets.
• Soft Skills: Outstanding communication, cross-functional collaboration, and conflict-resolution skills. Ability to communicate complex technical incidents clearly to executive leadership. At least 2+ years experience in a people management, supervisory, or site-lead role within a hyperscale or large-scale colocation environment.
• Agility: Ability to thrive in a fast-paced, ambiguous environment and participate in an on-call rotation for emergency escalation.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $86400 - $167040 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.