Data Center Engineering Operations Technician

Amazon Web Services (AWS); Herndon (VA); On-site; USD 50,971 - 89,544; Full time

Job summary

Amazon Web Services is seeking an Engineering Operations Technician to maintain and troubleshoot mission-critical data center facilities across multiple locations in Virginia. You will work on electrical and mechanical systems, participate in PM activities, and support change management processes.

Role involves coordinating with contractors, performing rack installations and decommissioning, and adapting to varying schedules including possible on-call rotations.

Qualifications

• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems.
• Ability to bend/walk on uneven terrain and work at heights with safety.
• Willingness to work extended shifts and overtime as needed.

Responsibilities

• Daily building rounds to monitor electrical, mechanical, and fire/life safety equipment.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Troubleshoot facility and rack-level events within internal SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.

Skills

Electrical systems

Mechanical systems

HVAC

Fire suppression systems

Building Management Systems

Tools

BMS

EPMS

Fire/Life safety equipment

Job description

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

A day in the life:

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission‑critical data center facility equipment including stand‑by diesel generators and related fuel systems, 3‑phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

Key Job Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations.
• Role may support more than one location/site.

Work Schedule

Option 1: Weekend Rotation

• Days Worked: Sunday - Tuesday, plus every other Saturday
• Weekly Pattern: Alternates between 3‑day and 4‑day work weeks
• Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift)

Option 2: Weekday Rotation

• Days Worked: Wednesday - Friday, plus every other Saturday
• Weekly Pattern: Alternates between 3‑day and 4‑day work weeks
• Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift)

Overtime & Pay

• Overtime: Time and a half after 40 hours per week
• Night Shift Differential: 13% additional pay (6:00pm - 6:00am shifts)
• Maximum Hours: 60 hours per week in total (up to 20 hours of overtime)

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Basic Qualifications

• Work shifts longer than eight hours in duration
• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems
• Can bend or twist the body into unusual positions while working, use hands to manipulate small wires and objects, walk on job sites in uneven terrain, and work at heights and from ladders

Preferred Qualifications

• Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
• Experience in data center engineering

Salary

USA, VA, Ashburn - 37.00 - 65.00 USD hourly

USA, VA, Chantilly - 37.00 - 65.00 USD hourly

USA, VA, Dulles - 37.00 - 65.00 USD hourly

USA, VA, Herndon - 37.00 - 65.00 USD hourly

USA, VA, MANASSAS - 37.00 - 65.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.