Data Center Engineering Operation Engineer, DCEO

DeKalb County Economic Development Corporation; Illinois; On-site; USD 110,000 - 150,000; Full time

Job summary

DeKalb County Economic Development Corporation (DCEDC) hosts AWS Data Center Engineering Operations roles based in DeKalb, IL. This position supports the 24x7 facility operations, safety, security, availability, and efficiency while collaborating with Colocation providers to maintain AWS infrastructure.

You will lead site activities, manage on-site contractors, drive continuous improvement, and contribute to emergency response planning.

Responsibilities

• Serve as the primary business interface with the Colocation provider’s technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ)
• Supervise the on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation
• Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Generate change management requests & incident management tickets for Data Center facility
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incident, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations
• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues
• Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider
• Constantly explore and recommend improvements to enhance the data center safety, security and availability
• Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
• Take charge of the installation of the racks and conduct the rack space, power/cooling assessment
• Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases
• Assist in internal recruitment including conducting interviews and assisting with onboarding.

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency and cost. The DCEO Team is seeking individuals who are motivated, self-starters, eager to learn, passionate and committed to join us. As part of the Infrastructure Operations Team, you will have the chance to work on the most advanced technologies in a dynamic environment. If you enjoy working in a strong, close-knit and diverse team, Infrastructure Operations Team is the place to be!

Key job responsibilities

• Serve as the primary business interface with the Colocation provider’s technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ);
• Supervise the on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation;
• Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.;
• Generate change management requests & incident management tickets for Data Center facility;
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incident, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations;
• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues;
• Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider;
• Constantly explore and recommend improvements to enhance the data center safety, security and availability;
• Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards;
• Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
• Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
• Assist in internal recruitment including conducting interviews and assisting with onboarding.

A day in the life

Also expected from the DCEO is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The DCEO will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.

• Providing timely escalation for all facilities-related issues within the data center
• First-line troubleshooting and reporting of facility and high-criticality events within a service level agreement (SLA)
• Providing assistance to junior and peers
• Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
• Utilization of administrative tools for change management, ticketing, and asset management.
• Supporting project/stakeholder team and vendor activities
• Overseeing of all Commissioning activities
• Completion of assigned project tasks and managing associated reporting metrics
• Engagement of other supporting teams for issue resolution
• Ensuring compliance of AWS Data Center safety and security protocols
• Involve in day-to-day data center facility operations work including facility change management
• Involve in vendor management and technical consultation work
• Review emergency and standard operating procedures
• Participate in facility event analysis
• Participate in emergency drills and emergency facility event response
• Participate in local and global facility operations-related projects
• Participate in multiple cross-team trainings
• Be provided an opportunity to drive operational excellence and better customer experience.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

2179 Sycamore Road, Unit #102

DeKalb, IL 60115

Ph: 815.895.2711

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