Data Center Engineer

United States Digital Space LLC; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

United States Digital Space LLC is seeking a Data Center Engineer to maintain and optimize our global network infrastructure from Austin. You’ll collaborate with SRE and Network teams, oversee remote contractors, and drive automation to improve reliability.

You will develop processes, manage 24x7 on-call rotations, and contribute to high-availability deployments across remote colocation facilities. A strong Linux background and DCIM experience are essential.

Qualifications

• Bachelor’s degree or higher in engineering, computer science, or MIS.
• Minimum 4 years experience with Linux systems administration.
• Experience managing and instructing remote contractors.
• Familiarity with data-center operations, deployment, migration, decommissioning.

Responsibilities

• Collaborate with Infrastructure, Network Engineering and SRE teams; manage remote contractors across 330+ cities and 125+ countries.
• Maintain Data Center environment operational availability.
• Leverage AI tools to automate tasks, document processes, and speed troubleshooting.
• Develop and maintain documentation, SOPs, and MOPs.
• Support and configure network infrastructure as needed.
• Provide feedback to tools and vendor partnerships.

Skills

Linux systems administration

Remote contractor management

Program management (JIRA)

24x7 on-call operations

Education

Bachelor's degree in engineering/CS/MIS

Tools

Juniper hardware

Cisco hardware

DWDM equipment

DCIM tools

Excel

Google Sheets

Bash

Python

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Data Center Engineer

Available locations: Austin

About the department

In this role, you will be focused on maintaining the the company global network. You'll work closely with the company’s SRE (Site Reliability Engineering) team, Network Engineering team, Network Deployment Engineering team and with various vendors and partners (including hardware vendors, datacenter and network providers, and ISPs) to maintain and improve our global infrastructure. You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, networking (physical), and basic experience with data analysis and project management.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

Who you are

You will thrive in a hypergrowth engineering environment and be self driven with a keen attention to detail. You will come with a deep technical understanding of Data Center colocation environments, network architecture and server technologies. You will be used to working through partners to support infrastructure delivery to a number of remote locations. You will have had experience managing operational environments, and used to developing new approaches to improve delivery efficiency or operational stability.

What you'll do

• Collaborating with internal teams (Infrastructure, Network Engineering and SRE). Create documentation and manage remote contractors to complete datacenter tasks, working with hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 330+ cities and 125+ countries
• Maintain Data Center environment operational availability
• Leverage AI tools to automate repetitive operational tasks, accelerate documentation, and speed up troubleshooting and root-cause analysis
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Support and configure network infrastructure where required
• Providing feedback to internal teams to support internal tools and external vendor partnerships

Required Experience

• Experience with Juniper, Cisco and DWDM network equipment
• Minimum of 4 years experience of Linux systems administration
• Experience managing and instructing remote contractors
• Familiarity with work required to stand up infrastructure in remote colocation facilities
• Experience running and improving operational processes, including automation tooling, in a rapidly changing environment
• Familiarity with day-to-day tasks and projects common to Data Center Operations (deployment, migration, decommissioning etc.)
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Participate in a shared on-call rotation to maintain 24×7 operational availability of the global network.

Other Responsibilities May Include

• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure
• Assist with the definition, documentation and implementation of consistent processes across all region
• Limited travel

Examples of desirable skills, knowledge and experience

• Bachelor’s degree; technical background in engineering, computer science, or MIS
• Direct experience executing on complex data center/infrastructure projects
• Previous experience installing / maintaining data center (and other IT) infrastructure and DCIM tools
• Experience running and improving operational processes in a rapidly changing environment
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
• Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously
• Ability to manage Microsoft Excel and Google Sheets
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Must be a team player

Bonus Points

• Multi-lingual; experience working with infrastructure in multiple countries
• Comfortable with remote “lights-out” and out-of-band access to data center resources
• Linux certifications (RHCSA etc.)
• Network certifications (CCNA, JNCIA or higher)
• Configuration management systems such as Saltstack, Chef, Puppet or Ansible
• Scripting or software development experience in Bash, Python or Go-lang
• Familiarity with load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Experience in working within a large scale SaaS vendor

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technol