Data Center CoE - Sr. Field Service Technician

ABB Inc.; Kentucky; On-site; USD 63,369 - 89,544; Full time

Benefits offered by this job

Choice of medical plan options

Company-paid life insurance

Employee Stock Acquisition Plan

11 paid holidays

Job summary

ABB Inc. is seeking a Field Service professional to enhance customer engagement and execute service tasks across various projects. The ideal candidate will have significant hands-on electrical engineering experience, a strong grasp of safety codes, and excellent communication skills.

This role involves troubleshooting complex technical issues and leading continuous improvement initiatives while ensuring customer satisfaction. The position offers a competitive hourly wage and a comprehensive benefits package.

Qualifications

• Must be fluent in written and conversational English.
• Must be authorized to work and live in the United States.
• Experience with Emerson RX3i/Proficy and networking tools preferred.

Responsibilities

• Lead onsite customer engagement at ABB.
• Execute service work urgently and plan tasks effectively.
• Identify system and operational improvements.

Skills

Progressive electrical engineering experience

Advanced electrical design expertise

Comprehensive code and standards knowledge

Strong communication capabilities

Analytical and quality‑driven mindset

Cross‑functional collaboration

Leadership and project oversight

Technical software proficiency

Education

HS diploma/GED with 10+ years hands‑on experience

Associate/trade certification with 8+ years

Bachelor's with 5+ years

HS diploma/GED with 5+ years equivalent work or military experience

Tools

MS Office

Google Suite

BIM

CxAlloy

Procore

Wireshark

Job description

At ABB, we help industries run leaner and cleaner – every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Field Service Manager

Core Responsibilities

• Lead onsite customer engagement – Serve as ABB's primary representative, ensuring strong communication, professionalism, and customer satisfaction.
• Execute service work with urgency – Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
• Identify system and operational improvements – Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
• Communicate service opportunities – Capture and relay upgrade, service, and modernization opportunities to internal account teams.
• Coordinate site preparation and subcontractors – Prepare job sites, support project teams, and oversee subcontractor activities.
• Perform advanced field service tasks – Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
• Ensure materials and equipment readiness – Prepare material lists and verify availability and quality of all required parts and tools.
• Drive continuous improvement initiatives – Recommend and implement improvements to processes, products, and service delivery.
• Complete technical documentation – Produce accurate reports, test records, and customer‑signed documentation for all assignments.
• Provide technical consulting and mentorship – Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
• Perform duties in Power Delivery & Electrification – Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
• Champion safety and compliance – Uphold ABB's safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Qualifications

• Progressive electrical engineering experience – HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
• Advanced electrical design expertise – Advanced theoretical experience across all aspects of electrical design.
• Comprehensive code and standards knowledge – Strong knowledge of NEC, safety codes, regulations, and QA requirements.
• Strong communication capabilities – Excellent oral and written communication skills for technical and nontechnical audiences.
• Analytical and quality‑driven mindset – Proven ability to analyze issues, improve processes, and drive quality outcomes.
• Cross‑functional collaboration – Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
• Leadership and project oversight – Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
• Technical software proficiency – Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore.
• Preference will be given – Preference to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), and RTAC configuration.
• Language and work authorization – Must be fluent in written and conversational English and currently authorized to work and live in the United States.

While base salary is determined by the applicant's qualifications and experience, this position is expected to pay between $46 per hour and $65 per hour USD.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company‑paid life insurance (2X base pay)
• Company‑paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks, Company paid
• Long Term Disability – 60% of pay, Company paid. Ability to "buy‑up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non‑exempt positions.

Equal Employment Opportunity Statement

ABB is an Equal Employment Opportunity and Affi­mative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

As an Equal Employment Opportunity and Affi­mative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.