Data Center/Chillers Field Technical Specialist

LG Electronics North America; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

No-cost employee premiums for medical,

401(k) Retirement Savings Plan with +

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and Disability Insurance

Job summary

LG Electronics North America is seeking a Data Center/Chillers Field Technical Specialist to support field HVAC quality, troubleshooting, and product testing. The role involves extensive travel, collaboration with HQ Korea, and coordination with quality teams to improve US product performance.

The ideal candidate has a mechanical engineering background, 10+ years in HVAC field service, and 5+ years VRF experience, with strong MS Office skills and proactive quality management capabilities.

Qualifications

• Bachelor’s degree in mechanical engineering or equivalent experience preferred.
• 10+ years of technical field experience in HVAC on commercial products.
• 5+ years of VRF experience highly preferred.
• Commercial applied HVAC equipment service experience in troubleshooting.
• Proficiency with Microsoft Office (Excel/PowerPoint/Word/Outlook).
• Knowledge in managing quality issues.
• Strong work planning and item-action capability.
• Ability to work well with others in a collaborative environment.
• Knowledge of quality management and proactive attitude.

Responsibilities

• Travel to field locations to track and investigate product quality, up to 50% travel.
• Coordinate with HQ Korea and factory teams to gather data and plan resolutions.
• Develop technical bulletins on product quality and provide monthly quality analysis to management.
• Assist management in analyzing warranty data to identify patterns and drive improvements.
• Perform software and hardware service updates to equipment in inventory or field as required.
• Work with HQ Korea Quality lab teams to develop test procedures for US.
• Provide direct technical guidance via phone and email to resolve system issues and ensure customer satisfaction.

Skills

HVAC field experience

VRF experience

Troubleshooting

Quality management

Work planning

Team collaboration

Education

Bachelor's degree in mechanical engineering

Tools

Microsoft Office

Job description

Data Center/Chillers Field Technical Specialist

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG, we strive to make Life Good for Everyone.

Chiller Data Center Organization is searching for a Data Center Chiller Field Technical Specialist in our Alpharetta GA office. The Data Center Field Engineer is responsible for monitoring field products and technical quality standards by identifying current issues in the field. You will work to identify, document, and eliminate those issues as well as support our aftermarket operation, and a training team with technical expertise.

Principal Duties and Responsibilities.

Field Support:

• Travel to field locations to track and investigate products quality. Travel up to 50%
• Support HQ Korea factory engineering and Quality engineering in gathering and providing data relevant to solving product field issues
• Coordinate with other technical team members to provide direction and action plan for resolution.
• Arrange for and facilitate supervised technical assistance for unresolved technical issues.
• Develop technical bulletins on product quality.
• Provide monthly analysis of quality claims to management

Quality Support:

• Assist management in analyzing warranty data to identify above average warranty claim patterns to drive quality improvements.
• Review HQ Korea technical documents to improve US quality technical knowledge
• Effectively interacting with factory quality engineer teams to maintain qualities of products.
• Provide technical troubleshooting process improvements and knowledge share to LG training and technical teams.
• Perform critical software and hardware service updates to equipment in inventory or in the field as required.

Product Testing and Evaluation:

• Work with HQ Korea Quality lab teams to develop Test procedures for US
• Conduct product testing in the warranty lab or R&D lab from field investigation
• Incorporate Field findings with Lab test support.

Customer based quality improvement:

• Provide direct technical guidance via phone and email to facilitate timely resolution of system issues and ensure customer satisfaction.
• Field quality and Voice of Customer research for product quality improvement.
• Read, understand and interpret wiring schematics and refrigerant circuit diagrams and convey information to customers.

Team Support:

• Coordinate as Technical Manager with Project Manager on escalated field technical issues
• Coordinate with Program Manager on LG program initiatives.
• Provide and develop technical knowledge and support for training, warranty, aftermarket teams and support personnel for the Installation, Maintenance and Service of the Water products.
• Work with other teams and departments to support their quality efforts by proactively identifying and documenting issues that have the potential to affect jobs across the customer base and the organization
• Other projects and work assigned.

Job Qualifications:

• Bachelor’s degree in mechanical engineering or equivalent experience prefered
• 10+ years of technical field experience working in the HVAC industry on commercial products
• 5+ years of VRF experience highly preferred
• Commercial Applied HVAC equipment service experience in all aspects of troubleshooting
• Knowledge of Microsoft Office (such as Excel, PowerPoint, Word and outlook)
• Knowledge in managing quality issues
• Skills of work planning including identifying action items
• Ability to work well with others in a collaborative environment.
• Knowledge of quality management
• Proactive work attitude

$80,000 — $110,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [e-mail]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.