Data Analytics System Administrator

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 53,000 - 79,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks an experienced BI Analyst/Administrator to configure and maintain BI platforms, ensuring performance and governance across analytics content. You will train analysts, manage security, and support BI deployments in a remote-friendly, collaborative environment.

The role emphasizes Epic Cogito expertise, BI governance, and cross-team collaboration to drive data-driven decisions in healthcare.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience with Epic Cogito and BI tools.
• Experience with Epic Cogito Systems, project management, and system utilization monitoring.
• Internships, projects, or professional work accepted to demonstrate skills.

Responsibilities

• Configure, test, monitor, and maintain analytical and operational BI platforms and servers.
• Monitor BI tools to ensure performance and adherence to standards.
• Provide training and create job aids for BI/Reporting usage and upgrades.
• Support BI/reporting systems, including upgrades, security changes, licensing, and go-lives.
• Apply security changes and manage access per policy; simplify configurations for sustainability.
• Audit analytics content lifecycle and retire outdated content per processes.
• Document tasks to industry standards; manage projects using appropriate tools.
• Stay informed about healthcare IT trends and mentor junior team members.

Skills

Analytical thinking

Communication

BI tools

Hardware and software

MS Office

EHR workflows

Project management

Education

Bachelor's degree in Computer Science or related field

Tools

Epic Cogito

Cogito Tools Administration

Cogito Project Manager

Caboodle

Clarity

ServiceNow ITIL

SPM modules

Job description

Department

12226 Enterprise Corporate - Enterprise Operational Reporting

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Shift / days: Standard weekday business hours; exact hours are flexible based on collaboration needs across time zones.

Rotation / weekends / holidays: No routine rotation identified.

On-call: No standing on-call requirement identified.

Travel: Occasional travel (1-2 times per year) outside the home workplace may be required.

Work environment: Remote office environment with frequent virtual collaboration, architecture reviews, technical working sessions, mentoring, and leadership consultation.

Pay Range

$38.20 - $57.30

Major Responsibilities

• Independently configure, test, monitor, and maintain analytical and operational BI platforms, systems, and servers to meet operational needs.
• Monitor analytical and operational BI tools and systems to ensure optimal performance.
• Monitor the usage of these systems to ensure that content created by developers adheres to policies, standards, and best practices. Train and educate analysts and end users on the usage of BI/reporting tools including managing upgrades/changes in all phases. Create and maintain job aids that support proper usage of BI/Reporting tools.
• Independently provide support for BI/reporting systems, including maintenance, upgrades, security changes, testing, license provisioning, issue resolution, participating in the on-call pool and supporting project go-lives.
• Apply security changes to BI/reporting systems, provisioning end user and developer access in accordance with organizational policy. Participate in efforts to consolidate and rationalize security configuration to ensure long-term sustainability, simplicity, and adherence to best practices.
• Manage the lifecycle of analytics content created on the platforms and systems, auditing the creation of new content to avoid duplication, monitoring usage, and retiring content in accordance with established processes.
• Provide accurate and complete documentation for all tasks, following industry and organizational standards.
• Independently manage project work and requests using appropriate tools and methodologies.
• Stay informed about the healthcare environment, EHR and BI technology, and industry trends to build professional skills and drive innovation.
• Mentor junior team members and provide expertise in the administration of BI/reporting systems.

Licensure, Registration, And/or Certification Required

• Epic certifications appropriate to job function (status of Certified or Accredited)
• Learning plan requirements to be provided with offer includes any missing Epic Cogito certifications needed to perform role, and certifications must be obtained within 5 months of starting first Epic class.

Education Required

• Bachelor's degree in Computer Science or a related field, or equivalent work experience with Epic Cogito and/or BI tools, is required. The candidate should have relevant exposure to Epic Cogito Systems, project management, communications, and system utilization monitoring and auditing. Practical experience gained through internships, projects, or professional work is also acceptable.

Experience Required

• Typically requires 5-7 years of experience in Epic applications and Business Intelligence tools.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Knowledge, Skills & Abilities Required

• Exhibit strong analytical and logical thinking, creativity, and communication skills.
• Team player with a positive attitude and a strong commitment to customer service, along with a desire to learn healthcare-related systems and business processes.
• Familiarity with 3rd party BI tools and administration thereof.
• Comprehensive knowledge and understanding of both hardware and software.
• Proficiency with Microsoft Office and productivity tools.
• Understanding of EHR workflows and administration of the reporting in EHRs.
• Ability to manage and monitor projects, administer tasks, and communicate key milestones.

Physical Requirements And Working Conditions

• Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to normal office environment.
• Remote work environment

Preferred Job Requirements

• Bachelor's degree in Computer Science or a related field
• The following Epic certifications are preferred: Cogito, Cogito Tools Administration, Cogito Project Manager, or any Caboodle or Clarity certifications.
• Managed and worked on large IT projects in a healthcare environment, particularly in Information Technology.
• Experience with ServiceNow ITIL and SPM modules
• Strong background in data and analytics in the healthcare industry

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.