Data & Analytics Engineer, ServiceNow

Universal Music Group; Nashville (TN); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and in‑

401(k) with employer match

Wellbeing reimbursements

Tuition reimbursement

Job summary

Universal Music Group in Nashville is seeking a Data & Analytics Engineer, ServiceNow, to own reporting and analytics across the ServiceNow platform. You will define KPI standards, build dashboards, automate data quality checks, and enable data-driven decisions on service performance and delivery outcomes.

You will collaborate with a global team, deliver self-service analytics assets, and provide insights on SLA performance, adoption, and bottlenecks.

Qualifications

• Translate business questions into KPIs and reporting solutions.
• Build dashboards and scorecards with governance.
• Develop data quality checks and reconciliations.
• Provide ad-hoc analysis from governed data sources.
• Collaborate with global teams across time zones.

Responsibilities

• Own ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting).
• Define KPI/metric definitions with Platform and Product leadership.
• Build and maintain reporting datasets, extracts, and integrations to BI tools as needed.
• Implement automated data quality checks and reconcile reporting anomalies.
• Develop self-service analytics assets for internal customers and provide insights on demand.
• Support release and operational reporting (change success, incident trends, backlog health).

Skills

Analytical thinking

Verbal and written communication

Data literacy

KPI/metrics definition

Dashboards & reporting

Time management

Education

Bachelor's degree in IT/Data/Analytics/Engineering

Tools

Power BI

Tableau

SQL

ServiceNow Reporting/PA

Job description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.How we LEAD:The Data & Analytics Engineer, ServiceNow is responsible for delivering trusted reporting, insights, and performance measurement across the ServiceNow platform and product domains.This role defines KPI and metric standards, builds dashboards and scorecards, automates data quality checks, and enables stakeholders to make data-driven decisions on service performance, adoption, and delivery outcomes.Working as part of a global ServiceNow team across multiple time zones, the role partners closely with platform and product leadership to improve transparency, value realization, and continuous improvement.How You'll CREATE:Own ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting)Define and standardize KPI/metric definitions in partnership with Platform and Product leadershipBuild and maintain reporting datasets, extracts, and integrations to downstream BI tools where requiredImplement automated data quality checks and reconcile reporting anomalies with domain ownersDevelop and maintain self-service analytics assets (dashboards, filters, drilldowns) for internal customersProvide insights on demand, throughput, SLA performance, adoption, and operational bottlenecksEnable release and operations reporting (change success, defect leakage, incident trends, backlog health)Document metric definitions and reporting artefacts to ensure auditability and consistencySupport stakeholders with ad-hoc analysis using governed data sources and agreed prioritizationCollaborate effectively with a global ServiceNow team across multiple time zones and handoffsBring Your VIBE:Strong analytical capability; translate business questions into measurable KPIs and reporting solutionsAdvanced communication skills; present insights to technical and non-technical stakeholdersStrong data literacy including SQL concepts and data validation / reconciliation techniquesExperience building dashboards and operational reporting (ServiceNow Reporting/Performance Analytics, Power BI/Tableau)Ability to operate effectively in a global, multi-time zone team and manage priorities through agreed intake processes5+ years of experience in analytics, reporting, or data engineering roles in an enterprise environment3+ years of experience delivering ServiceNow reporting/analytics (Reporting, Performance Analytics, or equivalent)Experience defining metric standards and KPI scorecards with multiple stakeholder groupsExperience working with data sources/integrations and producing governed datasets for reporting consumptionExperience supporting operational reporting and continuous improvement (SLA, incident trends, backlog and delivery metrics)Experience working effectively with distributed teams across multiple time zonesBachelor’s degree (or equivalent work experience) in IT, Data/Analytics, Engineering, or related disciplineServiceNow certifications preferred (CSA; Performance Analytics/Reporting micro-certification a plus)BI/analytics tooling experience (Power BI/Tableau) and SQL capability preferredPerks Playlist:Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labor Day)Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.For more information, please click on the following links.E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | SpanishJob Category:TechnologySalary Range:$75,000 - $130,000The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.