Data analytics engineer

Johnson & Johnson; Indiana (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Johnson & Johnson seeks an experienced data analyst in Indiana, Pennsylvania. The selected individual will be responsible for identifying, cleaning, and visualizing end user experience data to enhance critical EUS services.

Ideal candidates will have expertise in SQL, data visualization tools like Tableau and Power BI, and a bachelor's degree in Computer Science or similar fields. The role involves engaging with service teams and building dashboards for improved analysis and reporting.

Qualifications

• 3+ years' experience in a data analyst role.
• Experience in data visualization and analytics.
• Experience with Nexthink is preferred.

Responsibilities

• Engage with Service Owners to define experience metrics.
• Define data warehousing requirements with Data Engineering.
• Build dashboards for monitoring EUS service.
• Train teams on best practices for visualization tools.
• Provide insights through analytics techniques.
• Identify opportunities with global teams.

Skills

Strong SQL skills

Experience in programming languages (R, Python)

BI tools (Tableau, Power BI)

English language at a business level

Education

Bachelor in Computer Science or equivalent

Job description

The selected individual will ultimately be responsible for identifying, cleaning & visualizing end user experience data for analytics and service improvement of critical EUS services.

Key Responsibilities

• Engage and build a long-term relationship with Service Owners to define End User Experience metrics & provide clean, transformed data ready for analysis.
• Defining data warehousing requirements with the Data Engineering team to ingest cleaned data, including documenting and data validation.
• Building critical dashboards for adoption, operations, forecasting & end user experience for use by EUS teams to monitor and improve their services.
• Training EUS teams on best practice for data visualization tools for self-service reporting and analytics.
• Provide deep insights through best practice data analytics techniques to support activities such as intelligent automation and service improvement
• Work with global teams to identify opportunities and drive PC pro-active initiatives through Nexthink

Qualifications

Education

• Bachelor in Computer Science or equivalent

Experience and Skills

Required

• English language at a business level
• Working within a team
• Strong SQL skills and experience in programming languages such as R and Python.
• Experience in a data analyst role (+3 years)
• BI hands-on experience with tools like Tableau or Power BI and data visualisation

Preferred

• Experience in End User Services
• Experience in or knowledge of Nexthink
• Experience in industry data science (e.g., AI, machine learning, predictive maintenance) preferred
• Passion for service and active listener. Detailed, positive attitude with a desire to help our business partners to reach their goals
• Data driven mindset; using data to tell the story
• Analytical and creative problem-solving skills; using data to define the issue, solution, and business value.