Data Analyst 3, Merchandising Customer Insights (Hybrid, Seattle)

Nordstrom; Seattle (WA); On-site; USD 103,000 - 171,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement & P

Life Insurance and Disability

Merchandise Discount

Job summary

Nordstrom seeks a Data Analyst 3 in Merchandising Customer Insights to join a squad of analysts focusing on harmonizing customer insights across Nordstrom’s four channels. You will partner with merchandising leaders, deliver dashboards and insights, and help grow a new analytics domain around pricing, promotions, and category planning.

Success comes from strong business acumen, clear communication, and the ability to turn data into compelling stories for executives and brand partners.

Qualifications

• Bachelor's Degree in a quantitative field (or equivalent experience).
• 5+ years of professional experience analyzing complex data, drawing conclusions, and making recommendations.
• 3+ years of experience in extracting & manipulating large data sets from various relational databases using SQL (BigQuery preferred).
• Strong coding skills in at least one statistical or programming language (R or Python).
• Experience with statistical and machine learning algorithms; proficiency with graphics/visualization software (Tableau).
• Clear and effective written and verbal communication and strong interpersonal skills.

Responsibilities

• Define success metrics and measurement frameworks with stakeholders.
• Dive deep into complex business problems and provide insights on merch performance through hypothesis testing.
• Deliver analyses, dashboards, insights, and recommendations.
• Present results to stakeholders up to executive level and guide data-driven decisions.
• Own the definition and implementation of new metrics.
• Find opportunities to use data to develop new strategies and improve performance.
• Tell data stories for audiences with varying technical levels and reconciling stakeholder needs.
• Mentor junior team members on analytics and communication.
• Support analytics standards and best practices.
• Apply advanced analytical methods to generate actionable insights.

Skills

SQL

BigQuery

Python

R

Statistics

Machine Learning

Tableau

Data Visualization

Education

Bachelor's degree in a quantitative field

Job description

Job Description

The Customer Insights & Analytics team strives to make Nordstrom the best data-driven fashion retailer among competitors, who wins by rigorous and thoughtful application of data science to unlock value for the enterprise. We focus on three business outcomes: more customers, happier customers, and more engaged customers.

The Data Analyst 3 – Merchandising Customer Insights will be a key contributor on a squad of highly skilled data analysts focused on harmonizing customer insights through the lens of our product offer, supporting operational decision-making by category and division merchandising leaders. This individual will help grow and scale a new insights domain with focus areas that include competitive pricing and promotions, category and brand insights, and supporting category planning.

Success in this role comes from being an effective partner to merch leaders, storytelling for internal decision-making and to Nordstrom's brand partners, and the ability to create connective tissue between the Nordstrom Merchandising Group (including Nordstrom Product Group), Digital Merchandising, and Marketing. They must have a high degree of curiosity about the business, the skills to discover impactful insights from data, and the ability to communicate those insights in a way that builds confidence and drives business value. This individual should have working knowledge of the business and ability to partner with operational leadership in helping customers feel good and look their best across our four boxes: Nordstrom Stores, Nordstrom.com, Rack Stores, and NordstromRack.com.

A Day in the Life…

• Partner with key stakeholders to define success and develop measurement frameworks
• Dive deep into complex business problems and provide insights on merch performance through hypothesis testing
• Responsible for delivering a suite of analytical products include analyses, dashboards, insights, and recommendations.
• Present the results to the stakeholders up to executive level and guide them to make the best use of analytics in their domain.
• Own the definition and implementation of new metrics.
• Find opportunities to use data to develop new strategies and improve overall performance.
• Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners to
• Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise.
• Reconcile divergent demands from multiple stakeholders in a fast-paced work environment.
• Mentor more junior team members on analytics, storytelling and communication best practices.
• Influence and support the Center of Excellence standards and best practices of analytics.
• Use advanced analytical and statistical practices to create thorough and actionable insights.

You own this if…

• Bachelor's Degree in a quantitative field (or equivalent experience)
• 5+ years of professional experience analyzing complex data, drawing conclusions, and making recommendations.
• 3+ years of experience in extracting & manipulating large data sets from various relational databases using SQL (BigQuery preferred).
• Strong problem solving skills - Is able to complete ambiguous projects independently & plan out the priority order of tasks; find the right resources to complete the tasks and make smart decisions regarding trade-offs.
• Strong coding skills in at least one statistical or programming language (R or Python preferred) to import, summarize, and analyze data.
• Experience with statistical and machine learning algorithms (e.g. regression, classification and/or clustering). Proficiency with graphics/visualization software (e.g. Shiny, ggplot, matplotlib, Tableau).
• Ability to be flexible and work in a fast-paced and dynamic organization
• Clear and effective written and verbal communication and strong interpersonal skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$102,500.00 - $170,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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