Data Analyst (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

ClearCaptions, LLC is seeking a Data Analyst to translate complex data into clear, actionable insights and reporting tools that support data-driven decision making. You will work with executives and cross-functional teams to deliver rigorous analyses and develop dashboards that track key performance indicators across the organization.

The role emphasizes collaboration, data literacy, and the creation of scalable analytical frameworks to improve business outcomes and customer experience.

Qualifications

• Bachelor's degree in business, economics, statistics, analy
• Experience translating data into actionable insights.
• Strong collaboration with cross-functional teams.

Responsibilities

• Collaborate with internal teams to solve cross-functional business challenges and provide key insights.
• Translate analyses into actionable, data-backed recommendations and summaries of expected results.
• Analyze initiatives to measure effectiveness and impact on KPIs, and propose process optimizations based on data-driven analysis.
• Conduct deep-dive root cause analyses to determine key drivers of performance, observed changes, and trends.
• Develop cross-functional dashboards and reports to provide timely data for decision-making and regular updates to stakeholders.
• Collect, integrate, and interpret cross-functional data to provide holistic insights across the acquisition funnel, including marketing, sales, and operations.
• Prototype and develop PoC tools to enable deeper organizational understanding of performance and progress against goals.
• Leverage advanced analytics modeling, including regression, forecasting, and segmentation, to deliver insights.
• Support A/B and experimental test design; analyze test data and deliver actionable results.
• Maintain data dictionaries, metric definitions, and event mapping; document data sources.
• Ensure data security and compliance with data privacy regulations.

Skills

Data analysis

Dashboards

Root cause analysis

Statistical modeling

A/B testing

Job description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

The kind of people we look for:

Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Individuals with a growth mindset who want to use their learning and relationship-building skills.

Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Data Analyst collaborates with key organizational leaders, including the C-suite, to deliver cohesive, rigorous, and insightful reporting tools and in-depth analyses that facilitate data-driven decision making. This role translates complex data into clear, actionable insights that align with strategic business goals, while collaborating across technical and non-technical teams to foster a culture of data literacy and democratization. The role serves as a trusted thought-partner and problem-solver, bridging the gap between data and strategy to support impactful business outcomes.

What This Role Does:

Works collaboratively with internal teams to solve cross-functional business challenges and provide key insights that drive improvement for both the business and its customers. Translates analyses into actionable, data-backed recommendations and summaries of expected results. Analyzes operational initiatives to measure their effectiveness and impact on key performance indicators (KPIs), enables in-depth understanding of existing performance, and recommends process optimizations based on a data-driven analysis of expected results Conducts deep-dive root cause analyses (RCA) to determine key drivers of performance, observed changes, and trends. Develops, refines, and leverages cross-functional dashboards and reports to provide timely data for decision-making, as well as regular performance updates to stakeholders. Collects, integrates, and interprets cross-functional and disparate data sets to provide holistic insights, recommendations, and analysis of business value impact across the acquisition funnel, including marketing, sales, and operations. Prototypes and develops PoC tools to enable deeper organizational understanding of performance, year-over-year pacing, and progress against goals. Leverages advanced analytics modeling, including regression, forecasting, segmentation, and similar methodologies, to deliver significant and rigorous business insights. Supports A/B and experimental test design; leads analysis of test data and delivery of actionable results using rigorous statistical analysis methodologies Maintains a detailed understanding of platforms, data structures, and data architecture to serve as a reliable organizational resource and contribute to the evolution of analytics capabilities and frameworks. Partners closely with Data Engineering and Reporting teams to communicate and collaborate on complex data needs and projects supporting business requirements, automation initiatives, and metric alignment. Independently determines and pursues deep-dive opportunities for ad hoc analysis and predictive analytics to provide insights and recommendations to key business leaders. Serves as a key partner with internal team members to refine and optimize organizational performance efforts. Develops calculation models, wireframes, and requirements for Data Engineering and Reporting developers in support of initiatives related to the automation of data pipelines and automated, dynamic reporting tools. Maintains data dictionaries, metric definitions, event mapping, and documentation of data sources. Ensures data security and compliance with data privacy regulations. Performs other duties as assigned.

What You Will Bring:

A bachelor's degree in business, economics, statistics, analy