Data + AI Practice, Architect Director - Data 360

salesforce.com, inc.; Town of Florida (NY); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Data 360 Technical Architect in New York for the Data Excellence team within CSG Professional Services. You will serve as a trusted technical advisor to enterprise customers, define reference architectures, and build reusable tools and patterns to scale Data 360 deployments.

You will split time between delivering customer-facing architecture and enabling internal teams, mentor colleagues, stay current with roadmap changes, and provide Voice of the Customer feedback

Qualifications

• Hands-on Data 360 experience with guiding customers on platform use.
• Salesforce Data 360 Consultant certification is required.
• Understanding of data management, ETL/ELT, and data governance within Salesforce ecosystem.

Responsibilities

• Serve as SME on Salesforce Data 360 for internal teams and enterprise customers.
• Act as senior escalation point for complex Data 360 projects.
• Partner with customers and account teams to define scope and designs.
• Lead mentorship and enablement programs, documenting reference architectures.
• Maintain expertise on product roadmap and data platform landscape.
• Provide Voice of the Customer feedback to Product/Engineering.
• Collaborate with GTM during pre-sales activities.
• Manage 2-3 parallel engagements with ~50% utilization.

Skills

Data360 experience

Data governance knowledge

AI data integration

Salesforce Data 360

Education

BA/BS degree or foreign equivalent

Tools

Snowflake

Databricks

Redshift

BigQuery

SQL Server

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 10/16/2026.

The Data 360 Senior Technical Architect

This senior-level position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise customers as a technical advisor, and the other half is spent on enabling CSG employees on Data 360 by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; assisting with enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.

This senior-level position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise customers as a technical advisor, and the other half is spent on enabling CSG employees on Data 360 by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; assisting with enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.

KEY RESPONSIBILITIES

• Serve as the go-to subject matter expert on Salesforce Data 360 for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on optimal use cases, implementation patterns, and architectural options for specific use cases.
• Act as a senior escalation point for critical or complex Data 360 project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution.
• Partner with customers and account teams to assess business challenges, identify high-impact use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities.
• Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Data 360 knowledge within CSG.
• Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning.
• Provide critical "Voice of the Customer" feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features.
• Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings.
• Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.

QUALIFICATIONS & SKILLS

• Practical, hands‑on, real‑life Data 360 experience guiding customers on the successful use of the platform.
• Salesforce Data 360 Consultant certification is required.
• Strong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data 360) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations.
• Customer Data Platform (CDP) and data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc.
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive‑level requirement gathering sessions.
• Experience with AI‑related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.
• Relevant Salesforce experience in Agentforce, Sales Cloud, and Service Cloud, including related certifications (Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Agentforce Specialist, and Agentblazer Legend) are a strong plus.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents.
• Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred.
• BA/BS degree or foreign equivalent in a technical or related field.
• Willingness to travel when needed (expected to be less than 10%).

REQUIRED QUALITIES

• PASSION: Passionate about Customer Success.
• BEGINNER'S MIND: Always learning; approaches each interaction with an open mind; great listener and hands‑on.
• LEADERSHIP: Self‑aware and strategic thinker; proficient at building strong relationships.
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C‑Level with authority and confidence.
• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point‑of‑view; keeps audiences engaged and delivers a clear and memorable message.
• TEAM PLAYER: Proficient at collaboration and working with members of a team.
• URGENCY: Ability to move fast and drive business value and results.
• TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.
• ADAPTABLE: Excels in high levels of uncertainty and change.
• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.