Dance Studio CX & Enrollment Specialist

Chesapeake Dance Center; Chesapeake (VA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Social media management

Job summary

Chesapeake Dance Center in Chesapeake, VA is seeking an experienced Customer Experience Specialist to help create exceptional experiences for our dance families. This key client-facing role requires strong communication, sales, and customer service skills in a community-focused studio.

You will manage inquiries, guide families through trials and enrollment, maintain accurate records, and assist with events and social media content.

Qualifications

• 2+ years of experience in customer service, sales, or front-facing administrative roles.
• Excellent written and verbal communication skills.
• Comfortable using technology and learning new software.
• Friendly, outgoing, and professional demeanor.
• Detail-oriented and highly organized.
• Strong initiative and ability to work independently with minimal supervision.
• Basic knowledge of dance styles and class structure preferred.
• Dependable, punctual, and committed to the studio's success.
• Reliable transportation.

Responsibilities

• Manage and respond promptly to all new client inquiries (phone, email, walk-ins, online).
• Guide prospective families through trial and enrollment process.
• Deliver an exceptional customer experience to current families.
• Collaborate with studio director and instructors to improve communication and client satisfaction.
• Monitor and maintain customer records using studio software.
• Assist with community events, performances, and recitals.
• Create and schedule engaging social media content across platforms.

Skills

Customer service

Sales

Communication

Tech-savvy

Dance knowledge

Tools

Google Suite

CRMs

Social media tools

Job description

Chesapeake Dance Center in Chesapeake, VA is seeking an experienced Customer Experience Specialist to help create exceptional experiences for our dance families. This key client-facing role requires strong communication, sales, and customer service skills in a community-focused studio.

You will manage inquiries, guide families through trials and enrollment, maintain accurate records, and assist with events and social media content.