DAIRY/LEAD CLERK

Kroger Family of Companies; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Kroger Family of Companies in Plano, TX is seeking a Grocery Clerk Supervisor to plan, organize, train and direct clerks, aiming to maximize store sales and uphold Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

You will supervise and coach associates, handle scheduling, merchandising, customer service, and adherence to policies; participate in inventories and store promotions to improve performance and customer experience.

Qualifications

• Must be able to work weekends and holidays.
• Effective written and verbal communication skills.
• Aptitude to manage people and organize workloads.
• Ability to make quick, intelligent decisions.
• Multitask and set priorities in a fast-paced environment.
• Maintain professional communication with all levels of the organization.
• Proactive initiative and follow-through to completion.
• Ability to work as part of a team.
• Knowledge of merchandising and customer service basics.
• Understanding department operations.

Responsibilities

• Organize work, train and schedule associates to provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions in a prompt, tactful, calm, courteous, and professional manner.
• Use ordering tools to manage merchandise quantities and balance on hand.
• Price and display merchandise; maintain signage, rotation, freshness, quantity and space allocation.
• Counsel associates in merchandising techniques, customer service, and promotional activities.
• Implement company programs and adhere to policies, including a safe work environment free of harassment or discrimination.
• Provide input on department budgets, goals and results to maximize sales and profits.
• Communicate with associates and customers to provide a positive impression.
• Maintain equipment and facilities safely per policies and procedures; keep areas clean and sanitary.
• Assist on inventories, store resets, remodels and promotional projects.
• Supervise and coach direct reports; complete performance reviews and provide feedback.
• Must be able to perform essential functions with or without accommodation.

Skills

People management

Organization

Customer service

Communication skills

Decision making

Teamwork

Stress management

Safety compliance

Merchandising

Scheduling

Job description

Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Organize work, train and schedule associates to consistently provide prompt courteous service.

• Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.

• Provide input on department budgets, goals and results and maximize department and store sales and profits.

• Communicate and interact with associates and customers to provide a positive impression.

• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

• Maintain floor, shelf and display areas clean and up to sanitary standards.

• Maintain accurately updated department temperature logs on all shifts and by all clerks.

• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to weekends and holidays.

• Effective written and verbal communication skills.

• Demonstrate aptitude to manage people and organize workloads.

• Ability to make intelligent decisions quickly.

• Ability to multitask, set priorities, present information in a professional manner and work with all levels of the organization.

• Personal initiative and follow through to completion.

• Ability to work as part of a team in a fastpaced environment.

• Qualified and able to operate power machinery and work with various job tools.

• Understanding key components of department operations.

• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired

• Past work record reflects dependability and integrity.

• Knowledge of applicable laws and regulations related to employment practices, and safety.

• Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.