DAIRY/LEAD CLERK

KROGER PHARMACY; Missouri; On-site; USD 35,000 - 45,000; Full time

Job summary

KROGER PHARMACY in Missouri is seeking a supervisor to plan, organize, train and direct Grocery Clerks, ensuring prompt service and adherence to company policies. You will oversee merchandising, ordering, pricing, and customer interactions while leading staff through performance reviews and development.

The role emphasizes teamwork, strong communication, and the ability to manage competing priorities in a busy retail environment.

Qualifications

• Proven ability to manage staff and workloads.
• Strong written and verbal communication skills.
• Ability to supervise in a fast-paced retail environment.

Responsibilities

• Organize work, train and schedule associates to provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions professionally.
• Use Computer Assisted Ordering to manage merchandise quantities and balance on hand.
• Price and display merchandise; maintain signage, rotation, quality and space.
• Counsel associates on merchandising techniques, customer service and promotions.
• Implement programs and policies to maintain harassment- and discrimination-free environment.
• Provide input on department budgets, goals and results to maximize sales and profits.
• Communicate with associates and customers to create a positive impression.
• Maintain equipment and facilities safely per company policies.
• Keep floor, shelves and displays clean and sanitary.
• Maintain accurate department temperature logs across shifts.
• Assist with inventories, store resets, remodels and promotions.
• Supervise and coach direct reports; conduct performance reviews.
• Perform essential functions with or without accommodation.

Skills

People management

Communication

Teamwork

Multitasking

Decision making

Job description

Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Organize work, train and schedule associates to consistently provide prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Provide input on department budgets, goals and results and maximize department and store sales and profits.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and display areas clean and up to sanitary standards.
• Maintain accurately updated department temperature logs on all shifts and by all clerks.
• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrate aptitude to manage people and organize workloads.
• Ability to make intelligent decisions quickly.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Qualified and able to operate power machinery and work with various job tools.
• Understanding key components of department operations.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.