DAIRY/LEAD CLERK

Mariano's; Harwood Heights (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Mariano's in Harwood Heights, IL seeks a Grocery Store Supervisor to plan, organize, train and direct clerks; oversee production and customer service; maximize store sales and profits while modeling the company's values of respect, honesty, integrity, diversity, inclusion and safety of others.

The role requires weekend/holiday availability, strong communication, people-management aptitude, and the ability to multi-task in a fast-paced environment; focus on safety and customer satisfaction across

Qualifications

• Will work weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrate aptitude to manage people and organize workloads.
• Ability to make intelligent decisions quickly.
• Ability to multi-task, set priorities, present information professionally and work with all levels.

Responsibilities

• Organize work, train and schedule associates to consistently provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions in a prompt, tactful and professional manner.
• Use computer-assisted ordering to manage quantities and ensure accurate receipts and on-hand balance.
• Perform and direct pricing and display of merchandise; maintain signage, rotation, freshness and space allocation.
• Engage and counsel associates in merchandising and customer service techniques.
• Implement company programs and adhere to policies, including a harassment-free environment.
• Provide input on department budgets, goals and results to maximize sales and profits.
• Communicate with associates and customers to provide a positive impression.
• Maintain equipment, facilities and cleanliness to sanitary standards.
• Maintain temperature logs; assist with inventories, store resets, remodels and promotions.
• Supervise and coach direct reports; complete performance reviews and provide feedback.

Skills

Team leadership

Customer service orientation

Effective communication

Job description

Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

• Willing to weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrate aptitude to manage people and organize workloads.
• Ability to make intelligent decisions quickly.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Qualified and able to operate power machinery and work with various job tools.
• Understanding key components of department operations.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

• Organize work, train and schedule associates to consistently provide prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Provide input on department budgets, goals and results and maximize department and store sales and profits.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and display areas clean and up to sanitary standards.
• Maintain accurately updated department temperature logs on all shifts and by all clerks.
• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.