DAIRY/DEPT LEADER

Jay C Stores; Charlestown (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Jay C Stores in Charlestown, IN is seeking a Dairy Department leader to deliver outstanding customer service, drive sales, and supervise department operations. You will model our core values and guide associates to meet performance goals.

The role requires strong communication, math basics, and ability to thrive in a fast-paced store environment. This position entails planning, coaching, scheduling, and ensuring safe, efficient dairy department operations to support store profitability.

Qualifications

• Must be 18+ years old.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Create an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service.
• Achieve sales and profit goals for the department and monitor costs and quality assurance standards.
• Direct and supervise all functions, duties and activities for the department.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates with a positive attitude.
• Communicate company, department, and job information to associates.
• Establish performance goals for the department and empower the team to meet them through teamwork.
• Develop scheduling to manage customer volume across hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to local, state and federal laws, safety regulations and company guidelines.
• Create a welcoming environment and use product knowledge to assist customers and make recommendations.
• Inform customers of dairy specials and promotions.
• Develop and implement a department business plan to achieve results.
• Understand the store layout and locate products efficiently.
• Plan and execute sales promotions with store management.
• Educate staff about current and upcoming promotions affecting the Dairy department.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist management with budget, P&L reviews and action on financial reports.
• Schedule price changes and maintain shelf tags and signage.
• Plan and supervise inventory processes and address discrepancies.
• Train staff on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and maintain temperature logs.
• Reinforce safety programs and report safety risks or incidents.
• Notify management of accidents and security issues.
• Report all safety risks or illegal activity to management.
• Work cooperatively in a fast-paced environment and manage conflicts constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, people with special needs, and older adults.
• Perform essential duties with or without accommodation.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Fast-paced environment

Education

High school education or equivalent

Job description

Create an outstanding customer experience by embracing the Customer 1ststrategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• High school education or equivalent preferred
• Management experience preferred
• Dairy experience
• Retail experience
• Second language (verbal, reading and/or writing)

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness; note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.