Dairy Clerk: Fresh Goods & Customer First Specialist

Kroger; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking team members to create an outstanding customer experience in a busy store environment. You will assist the department manager in meeting sales goals while upholding safety, quality, and service standards.

The role focuses on friendly customer interactions, product knowledge, and adherence to food safety guidelines. Successful candidates demonstrate a positive attitude, teamwork, and the ability to respond to customer questions about dairy products, promotions, and store

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger is seeking team members to create an outstanding customer experience in a busy store environment. You will assist the department manager in meeting sales goals while upholding safety, quality, and service standards.

The role focuses on friendly customer interactions, product knowledge, and adherence to food safety guidelines. Successful candidates demonstrate a positive attitude, teamwork, and the ability to respond to customer questions about dairy products, promotions, and store