DAIRY/CLERK

Kroger Family of Companies; Monroe (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger Family of Companies is hiring for a department associate role in the dairy area. You will help create an outstanding customer experience, answer questions, and ensure product freshness and proper labeling.

You will maintain a safe, clean environment and support the department manager to meet sales and quality goals. Responsibilities include stock, respond to product inquiries, promote specials, and uphold food safety standards while working with a cooperative team in a fast-paced store

Qualifications

• Retail experience
• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome by answering questions.
• Gain knowledge of department products and respond to inquiries.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials and provide fresh products.
• Recommend dairy items to meet customer needs.
• Check product quality, review sell by dates, and take action.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain temperatures/logs.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents or safety risks.

Skills

Retail experience

Second language

Stress management

Effective communication

Basic math

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of dairy specials.

• Provide customers with fresh products that they have ordered.

• Recommend dairy items to customers to ensure they get the products they want and need.

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience

• Second language (speaking, reading and/or writing)

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)