Dairy Clerk

hyvee; Liberty (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee in Liberty, MO is seeking a Dairy Clerk to rotate and replenish dairy products while upholding high quality standards and a friendly, helpful customer service approach.

You will greet customers, assist with locating items, handle unloading, stock shelves, and maintain clean, safe dairy area; this is a non-exempt, on-site role requiring physical stamina and teamwork.

Qualifications

• Ability to lift up to 50 pounds frequently.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide prompt, friendly customer service to shoppers.
• Rotate and replenish merchandise and maintain quality standards.
• Greet customers and assist with finding products.
• Unload trucks and place items in storage.
• Keep the department clean and organized.
• Build displays and assist with end caps.
• Follow store policies and attend to duties on time.

Skills

Customer service

Professionalism

Growth mindset

Customer-focused

Partnerships

Education

High school diploma or equivalent

Tools

Box cutter

Pallet jack

Milk dollies

Cash register

Intercom

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Dairy Clerk

Department: Dairy

FLSA : Non-Exempt

General Function

Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Dairy Department Manager

Positions that Report to you

None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end caps display and fills through the week as necessary.
• Orders product and supply that is requested by department manager
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Participates in the physical inventories (monthly and quarterly).
• Checks invoices against delivered product when asked.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do simple addition and subtraction; copying figures, counting and recording
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

• Less than high school or equivalent experience and six months or less of similar or related experience.

Physical Requirements

• Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.

Equipment Used to Perform Job

• Box cutter, two wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.

Contacts

• Has daily contact with suppliers/vendors and customers.

Confidentiality

• None

Employment is contingent upon the successful completion of a pre employment drug screen.