DAIRY/CLERK

Smith's Food & Drug Centers; Cedar City (UT); On-site; USD 17,000 - 22,000; Part time

Job summary

Smith's Food & Drug Centers in Cedar City is seeking a friendly associate to deliver exceptional customer service, keep our store safe and clean, and support the department manager in achieving sales and quality goals. You will promote a welcoming atmosphere and respond to customer questions about products.

You will help with stocking, product knowledge, and ensuring dairy specials are communicated. Adherence to safety standards and teamwork are essential to success.

Qualifications

• Second language is required.
• Ability to stay calm in stressful situations.
• Basic math skills (counting, addition, subtraction).
• Provide exceptional customer service.
• Knowledge of department products.
• Able to offer samples to customers.
• Inform customers of dairy specials.
• Maintain fresh, ordered products.
• Label, stock, and inventory department merchandise.
• Adhere to food safety regulations.
• Report safety risks and accidents.
• Ability to work cooperatively in a fast-paced environment.

Responsibilities

• Assist the department manager in reaching sales and profit goals.
• Create welcoming environment and respond to customer questions.
• Answer questions and suggest products.
• Check product quality and review sell-by dates.
• Label, stock, and inventory merchandise.
• Maintain temperature logs and safe temperatures.
• Follow safety procedures and report unsafe conditions.
• Demonstrate respect, integrity and safety in all interactions.
• Handle conflicts calmly and professionally.
• Support associates to deliver excellent customer service.

Skills

Bilingual

Stress management

Math basics

Customer service

Product knowledge

Product samples

Food safety

Temperature logs

Safety awareness

Teamwork

Conflict resolution

Integrity

Follow directions

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Second language (speaking, reading and/or writing)
• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.