Dairy Clerk

Hy-Vee; Ashwaubenon (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee in Ashwaubenon, Wisconsin is seeking a Dairy Clerk to maintain the dairy department by rotating and replenishing items, ensuring quality and accurate pricing. You will provide friendly, efficient customer service and support the department team.

The role emphasizes greeting customers, learning names when possible, and helping shoppers locate products while keeping the dairy area organized and clean. It’s a fast-paced, physically active position in-store.

Qualifications

• Must be able to provide friendly, courteous customer service in a fast-paced store.
• Ability to rotate and replenish dairy merchandise while maintaining product quality.

Responsibilities

• Provides prompt, friendly customer service by treating customers as the most important people in the store.
• Smiles and greets customers warmly and assists them in finding products.
• Rotates and replenishes dairy merchandise and ensures quality standards.
• Unloads trucks and places products in storage areas; maintains department cleanliness.
• Builds displays and completes weekly restocking as needed.

Skills

Customer service

Communication

Physical stamina

Job description

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:

Dairy Clerk

Department:

Dairy

FLSA:

Non-Exempt

General Function:

Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Dairy Department Manager Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end caps display and fills through the week as necessary.
• Orders product and supply that is requested by department manager.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Participates in the physical inventories (monthly and quarterly).
• Checks invoices against delivered product when asked.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related experience.

Physical Requirements:

Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects. Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.

Equipment Used to Perform Job:

Box cutter, two wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.

Contacts:

Has daily contact with suppliers/vendors and customers.

Confidentiality:

None

Employment Condition:

Employment is contingent upon the successful completion of a pre employment drug screen.