Czech Speaking Customer Service for IT Company in Greece

Employers from Greece; United States; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries

Relocation Package

Greek Lessons

Discounts and Perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Czech-speaking Customer Service Representative for a dynamic IT company in Greece. This role targets tech-savvy professionals to deliver outstanding support to Czech-speaking clients in a fast-paced IT environment.

You will handle inquiries via phone, email, and chat, troubleshoot technical issues, and guide software usage. Fluent Czech and English, plus prior customer service experience, are essential.

Qualifications

• Fluency in Czech and English, both written and spoken.
• Experience in customer service, preferably in IT or tech fields.
• Strong communication and ability to explain technical concepts to non-technical users.

Responsibilities

• Deliver exceptional customer service to Czech-speaking clients via phone, email, and chat.
• Assist customers with technical inquiries, product information, and troubleshooting.
• Guide clients through software installations, updates, and general IT product usage.
• Handle customer feedback and complaints professionally to ensure a positive experience.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Maintain up-to-date knowledge of company products and services to provide accurate assistance.
• Document all customer interactions and resolve cases efficiently to support ops improvements.

Skills

Czech language

English language

Customer service

IT knowledge

Communication skills

Troubleshooting

Microsoft Office

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative for a dynamic IT Company located in Greece. This position is ideal for individuals who are tech-savvy and eager to provide outstanding support to Czech-speaking clients in the fast-paced IT industry.

Responsibilities

• Deliver exceptional customer service to Czech-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with technical inquiries, product information, and troubleshooting technical issues.
• Guide clients through software installations, updates, and general usage of IT products.
• Handle customer feedback and complaints in a professional manner to ensure a positive experience.
• Collaborate with technical teams to resolve complex issues and enhance service delivery.
• Maintain up-to-date knowledge of company products and services to provide accurate assistance.
• Document all customer interactions and resolve cases efficiently to support operational improvements.

Requirements

• Fluency in Czech and English, both written and spoken.
• Experience in customer service, preferably in the IT sector or a technology-related field.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and a proactive approach to customer service.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking abilities.
• A genuine interest in technology and a willingness to learn about the company's products and services.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks