CYYAD Provider Support Program Manager PPM III

King County; Seattle (WA); On-site; USD 110,000 - 135,000; Full time

Job summary

King County’s Department of Community and Human Services seeks a Provider Support Manager within the Children, Youth, and Young Adult Division to oversee contracts with community partners. The role advances equity, ensures compliance, and strengthens County-provider collaboration in procurement, monitoring, and program support.

You will work with program managers and internal teams to monitor performance, support capacity building, and promote continuous quality improvement across providers

Qualifications

• At least 4 years of progressively responsible experience in one or more of: human services administration, capacity building, provider support, organizational development, program management, contract administration, grantmaking.
• At least two years of contract management experience.
• Demonstrated understanding of organizational policies, procedures, and internal systems needed to effectively manage public funds.
• Knowledge of compliance and continuous quality improvement strategies in a human service setting.
• Experience gathering, maintaining, and analyzing data for reporting and continuous quality improvement.
• Ability to track multiple tasks simultaneously and prioritize quickly in response to changing needs.
• Strong collaboration with families, community groups, service providers, and coworkers.
• Ability to build trusted relationships across diverse stakeholder groups.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Valid Washington State Driver’s License or ability to travel throughout the County.

Responsibilities

• Partner with program managers to oversee contracts with community-based organizations.
• Support contracting processes across procurement, contract development, and monitoring activities.
• Ensure adherence to DCHS contracting policies and procedures.
• Help providers comply with contract terms and conditions.
• Coordinate with internal teams including Contracts & Procurement, Agiloft, and Fiscal units.
• Track site visits, corrective action plans, and compliance issues, providing updates.

Skills

Equity & social justice

Contract management

Project management

Data analysis

Stakeholder collaboration

Microsoft Office 365

Tools

Agiloft

MS Office 365

Job description

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Children, Youth, and Young Adult Division (CYYAD), within DCHS, envisions a King County in which all young people have equitable opportunities to be happy, healthy, safe, and thriving members of their communities. CYYAD manages investment strategies that build the life, academic, and employment skills for young people to reach their full potential. The division also delivers re-engagement, education, and employment programs for youth and young adults ages 16-24 years and is partnering with King County agencies and community organizations to transform the County’s juvenile legal system through community-based diversion.

Key Programs/Initiatives include:

• Best Starts for Kids Sustain the Gain Investment Strategies (Ages 5 to 24)
• Best Starts for Kids Technical Assistance and Capacity Building
• Child Care Subsidies and Wage Boost Pilot
• Puget Sound Taxpayer Accountability Account’s K-12 and post-secondary investment strategies
• Employment, Education and Training Services

The Provider Support Manager will partner with program managers who oversee the Division’s contracts with community-based organizations serving individuals and families in King County. This position will support program managers throughout phases of procurement, contract management, and program monitoring activities. The Program Support Manager will work collaboratively with program managers to ensure adherence to DCHS contracting policies and procedures and help ensure contracted providers are supported to comply with all terms and conditions outlined within each contract.

This position will support all program managers and contracts in the CYYA division, including those funded by Best Starts for Kids (BSK). Best Starts for Kids is King County's initiative to improve the health and well-being of residents by investing in promotion, prevention, and early intervention for children, youth, families, and communities. This work is relational, transparent, and equitable in accordance with Best Starts for Kids and CYYAD values.

Our Division is seeking team members who are committed to promoting racial, social and economic equity for all people in King County. The Provider Support Manager will use an equity and social justice approach throughout the contracting processes.

The Provider Support Manager will report to the Operations and Contracts Manager.

WHO MAY APPLY

This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around November 16, 2026.

• Embed equity, centering equity, racial, and social justice throughout contracting and monitoring processes.
• Lead the establishment and implementation of a provider readiness and capacity building pilot assessment to identify CYYAD provider support needs and coordinate with Technical Assistance and Capacity Building plans for each agency.
• Serve as the Division technical expert on contract insurance requirements and lead the collection and documentation of annual insurance renewals for all contractors.
• Coordinate Division feedback for process improvements on DCHS’ contract management system.
• Build strengths-based, collaborative relationships with CYYAD program managers and contracted community partners focused on continuous quality improvement.
• Bring provider readiness lens to contract procurement, management, and monitoring activities, in alignment with department and division policies and procedures, as well as Best Starts for Kids values.
• Partner and collaborate with internal teams, including but not limited to DCHS’ centralized Contracts & Procurement Unit, the Agiloft Team, Performance Measurement and Evaluation, CYYAD Fiscal, DCHS Fiscal Compliance, Centralized Provider Supports, and division team members in all procurement, contract development, and contract monitoring processes.
• Track the status and completion of program monitoring site visits and support program managers in adhering to appropriate protocols and timelines.
• Track the status and completion of all Correction Action Plans and escalated compliance concerns for the Division, providing regular updates via internal tracking systems.
• Support meeting DCHS continuous quality improvement deliverables.
• Gather feedback and identify opportunities to improve provider readiness, organizational capacity, and equitable access to County resources.
• Develop recommendations that improve provider experience and strengthen County-provider partnerships.
• Perform other duties as assigned.

• Demonstrated knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, and policy and systems-based inequities on communities and populations.

• At least 4 years of progressively responsible experience in one or more of the following:
  • Human services administration
  • Capacity building
  • Provider support
  • Organizational development
  • Program management
  • Contract administration
  • Grantmaking
• At least two years of contract management experience.
• Demonstrated understanding of the organizational policies, procedures, and internal systems needed to effectively manage public funds.
• Demonstrated knowledge of compliance and continuous quality improvement strategies in a human service setting.
• Demonstrated experience in gathering, maintaining, and analyzing data for reporting and continuous quality improvement.
• Ability to track a number of tasks simultaneously and to organize and prioritize quickly in response to changing needs.
• Skills and abilities working collaboratively with all community members including families, culturally specific and community-based groups, service providers, and co-workers.
• Ability to identify intersecting issues, challenges, and opportunities for collaboration across internal and external partners, including strategies to promote equity.
• Ability to build trusted relationships across diverse stakeholder groups.
• Skill in communicating complex information to diverse audiences for understanding and decision-making.
• Strong project management skills.
• Excellent written and verbal communication.
• Proficiency in the use of Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Valid Washington State Driver’s License or ability to travel throughout the County in a timely manner.

DESIRED EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS

• Experience managing capacity building initiatives.
• Experience implementing equity-centered community engagement strategies.
• Experience tracking detailed deliverables and reporting up to executive teams.
• Experience presenting recommendations to executive leadership.
• Two years of professional experience in compliance/quality assurance/contract monitoring at the provider, state, or local government level.
• Experience with government procurement processes and requirements.
• Experience with equity-focused contracting and provider support efforts.
• Advanced knowledge of nonprofit and/or human service insurance requirements.
• Experience using Agiloft, King County’s contract management system, preferred.

King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, layoff, termination, rates of pay or other forms of compensation.