Cybersecurity Systems Engineer (ServiceNow/Cloud) w/Active TS

Hurricane Consulting Inc; Chantilly (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hurricane Consulting Inc. seeks an experienced ServiceNow focused professional to administer, customize, and integrate the ServiceNow platform within secure, mission-critical environments.

Role requires Linux administration, AWS cloud expertise, and API integrations, with emphasis on automation, CI/CD, and AI-enabled improvements. Candidates must hold an active TS/SCI clearance with CI polygraph and work on-site in Chantilly, VA.

Qualifications

• Active TS/SCI security clearance with a current CI Polygraph.
• Experience with ServiceNow administration, development, configuration, or integration.
• Working knowledge of Linux operating system administration.
• Experience supporting AWS cloud environments.
• Experience developing or supporting system integrations and APIs.
• Ability to troubleshoot complex technical issues spanning applications, infrastructure, databases, and cloud services.
• Strong written and verbal communication skills.
• Ability to work effectively with technical teams, customers, cybersecurity personnel, and other stakeholders.

Responsibilities

• Administer, configure, maintain, and optimize the enterprise ServiceNow platform.
• Plan and execute annual ServiceNow platform upgrades.
• Configure and customize ServiceNow functionality to meet evolving customer and mission requirements.
• Troubleshoot ServiceNow performance, functionality, configuration, and integration issues.
• Identify opportunities to automate manual processes and improve ServiceNow workflows.
• Perform Linux operating system administration, maintenance, configuration, and troubleshooting.
• Support and administer AWS cloud environments and associated services.
• Develop, configure, troubleshoot, and maintain AWS Lambda functions.
• Configure and support Amazon API Gateway and associated integrations.
• Engineer scalable and secure cloud-based solutions supporting enterprise applications.
• Troubleshoot infrastructure, application, connectivity, and cloud-service issues across integrated environments.
• Apply AI fundamentals to accelerate application development, scripting, automation, and technical problem-solving.
• Evaluate opportunities to incorporate AI capabilities into ServiceNow applications and workflows.
• Develop or integrate AI-enabled functions that reduce repetitive manual processes and improve operational efficiency.
• Support responsible implementation of emerging AI capabilities within applicable customer cybersecurity and information-assurance requirements.

Skills

ServiceNow administration

Cloud engineering

API development

CI/CD

Troubleshooting

Communication

Security clearance

Collaboration

Education

ServiceNow CSA

ServiceNow CAD

AWS Certifications

CompTIA Security+

Tools

ServiceNow

Linux

AWS

AWS Lambda

Amazon API Gateway

MariaDB

Amazon RDS

LDAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chantilly, VA, US

Clearance Required: Active TS/SCI with CI Polygraph

Key Responsibilities

ServiceNow Administration & Development

• Administer, configure, maintain, and optimize the enterprise ServiceNow platform.
• Perform ServiceNow application administration and implement required patches, updates, and critical system changes.
• Plan and execute annual ServiceNow platform upgrades.
• Configure and customize ServiceNow functionality to meet evolving customer and mission requirements.
• Troubleshoot ServiceNow performance, functionality, configuration, and integration issues.
• Identify opportunities to automate manual processes and improve ServiceNow workflows.
• Perform Linux operating system administration, maintenance, configuration, and troubleshooting.
• Support and administer AWS cloud environments and associated services.
• Develop, configure, troubleshoot, and maintain AWS Lambda functions.
• Configure and support Amazon API Gateway and associated integrations.
• Engineer scalable and secure cloud-based solutions supporting enterprise applications.
• Troubleshoot infrastructure, application, connectivity, and cloud-service issues across integrated environments.

Database Administration

• Administer and maintain MariaDB database environments hosted within Amazon RDS.
• Monitor database availability, performance, connectivity, security, and reliability.
• Support database configuration, maintenance, backup, recovery, and troubleshooting activities.
• Ensure application and ServiceNow integrations can securely and reliably access required data.

System Integration & Identity Management

• Design, build, maintain, and troubleshoot APIs connecting ServiceNow and other enterprise applications.
• Integrate ServiceNow with third-party tools, internal databases, and cloud resources.
• Support LDAP configuration and administration for secure enterprise authentication and identity management.
• Troubleshoot authentication, authorization, API, and system-to-system integration issues.
• Apply secure engineering practices to protect sensitive data exchanged between interconnected systems.

CI/CD & Deployment

• Understand, support, and navigate Continuous Integration/Continuous Deployment (CI/CD) pipelines.
• Support automated application build, testing, integration, and deployment processes.
• Coordinate application and configuration releases across development, test, staging, and production environments as applicable.
• Assist with troubleshooting deployment failures and configuration issues.

AI Integration & Automation

• Apply AI fundamentals to accelerate application development, scripting, automation, and technical problem-solving.
• Evaluate opportunities to incorporate AI capabilities into ServiceNow applications and workflows.
• Develop or integrate AI-enabled functions that reduce repetitive manual processes and improve operational efficiency.
• Support responsible implementation of emerging AI capabilities within applicable customer cybersecurity and information-assurance requirements.

Required Qualifications

• Active TS/SCI security clearance with a current CI Polygraph.
• Demonstrated experience supporting enterprise IT systems in secure or mission-critical environments.
• Experience with ServiceNow administration, development, configuration, or integration.
• Working knowledge of Linux operating system administration.
• Experience supporting AWS cloud environments.
• Experience developing or supporting system integrations and APIs.
• Ability to troubleshoot complex technical issues spanning applications, infrastructure, databases, and cloud services.
• Strong written and verbal communication skills.
• Ability to work effectively with technical teams, customers, cybersecurity personnel, and other stakeholders.

Desired Qualifications

• Proven experience serving as a ServiceNow Developer and/or ServiceNow Administrator.
• Advanced ServiceNow platform configuration and customization experience.
• Hands-on experience with AWS Lambda and Amazon API Gateway.
• Experience administering MariaDB databases.
• Experience with Amazon RDS.
• Experience designing, developing, and troubleshooting REST APIs or other system integrations.
• Experience configuring or administering LDAP and enterprise identity-management solutions.
• Knowledge of CI/CD methodologies, pipelines, and automated software deployment.
• Experience integrating AI capabilities into enterprise applications or ServiceNow workflows.
• Familiarity with cybersecurity controls and secure engineering practices applicable to classified environments.

Preferred Certifications

One or more of the following certifications is desirable:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• AWS Certified Solutions Architect
• AWS Certified SysOps Administrator
• AWS Certified Developer
• CompTIA Security+ or equivalent DoD 8140/8570-aligned certification, as applicable to the position

Core Technical Skills

Security Requirement

This position requires access to classified information. Candidates must possess an active TS/SCI security clearance with a CI Polygraph at the time of consideration and must maintain all required security eligibility throughout employment.