Cyber Triage and Forensics Shift Lead Supervising Associate

EY; Chicago (IL); Hybrid; USD 91,000 - 170,000; Full time

Job summary

EY's Information Security team is seeking a CTF Shift Lead to oversee daily operations, triage and investigations, and mentor junior analysts. You will manage case queues, set performance expectations, and coordinate with technical leads to ensure rapid, effective responses to security events.

The role emphasizes leadership within a hybrid work model, with a strong focus on threat intelligence, incident response, and continued SOP improvements to protect EY and client information assets.

Qualifications

• Bachelor's degree in CS/Info Security or equivalent work experience.
• 4–5 years in Security Monitoring/SOC environment.
• Linux and Windows administration incl. Active Directory.
• Scripting or programming skills (Python/PowerShell/Shell).

Responsibilities

• Manage day-to-day operations and performance of the CTF Analysts.
• Ensure prompt response to email and case queues.
• Distribute workload among threat hunting team.
• Participate in analysis and triage of security events.
• Provide technical leadership and mentorship to junior analysts.
• Set clear performance expectations and manage team performance.
• Report case status and incidents to global lead.
• Update SOPs and drive continuous improvement.
• Coordinate with Technical Lead for incident support.

Skills

Network security

Threat hunting

Incident response

Linux

Windows

SOPs

Education

Bachelor's degree in Computer Science/Information Security

Tools

SIEM

Security monitoring tools

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

The CTF Shift Lead at EY plays a critical role in maintaining the efficiency and effectiveness of the Cyber Triage and Forensics team's daily operations. Tasked with managing the performance of Junior and Senior Triage Analysts, this position ensures that the team responds swiftly to threats and manages case queues effectively. The Shift Lead's involvement in analysis and triage, combined with their responsibility for setting performance expectations and providing technical leadership, is essential for upholding high standards of cybersecurity practices. Reporting to the global leadership team, the Shift Lead's insights and updates are vital for informed decision-making and strategic alignment within the organization's cybersecurity efforts.

Your Key Responsibilities

You will work collaboratively to detect and respond to information security incidents, develop, maintain, and follow procedures for security event alerting, and participate in security investigations. The CTF Analyst II will perform tasks including monitoring, research, classification and analysis of security events that occur on the network or endpoint.

• Manage day-to-day operations and performance of the CTF Analysts
• Ensure prompt and efficient response to email and case queues
• Distribute workload among the threat hunting team and oversee their activities
• Participate in the analysis and triage of security events
• Provide technical leadership and mentorship to junior analysts
• Set clear performance expectations and manage team performance
• Report case status and significant incident updates to the global lead
• Update Standard Operating Procedures (SOPs) and drive continuous improvement within the team
• Coordinate with the Technical Lead for incident and investigation support as needed

Skills And Attributes For Success

• Familiarity with the principles of network and endpoint security, current threat and attack trends, and a basic understanding of the OSI model
• Working knowledge of Defense in depth strategies
• Understanding Information Security Principles, Technologies, and Practices
• Demonstrable experience with multiple security event detection platforms
• Thorough understanding of TCP/IP and basic IDS/IPS rules to identify and/or prevent malicious activity
• Demonstrated integrity in a professional environment
• Good social, communication, and technical writing skills
• Comfortable navigating and troubleshooting Linux and Windows system issues

To qualify for the role you must have

• A Bachelor's degree in Computer Science, Information Systems, Information Security, or equivalent work experience (3-4 years).
• A minimum of 4-5 years of experience in a Security Monitoring/Security Operations Center environment (SOC), investigating security events, threats, and/or vulnerabilities.
• Understanding of electronic investigation and log correlation with proficiency in the latest intrusion detection platforms.
• Working knowledge of Linux and/or Windows systems administration, including Active Directory.
• Scripting or programming skills (Shell scripting, Python, PowerShell, Perl, Java, etc).

Ideally, you’ll also have

• Desired certifications such as SSCP, CEH, GCIH, GCFA, GCIA, GSEC, GIAC, Security+.
• Previous leadership experience as a team lead or supervisor

What We Offer You

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $91,100 to $170,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $109,300 to $193,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY accepts applications for this position on an on-going basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].