Cyber Practice Account Analyst

Doist; Media (Delaware County); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Virtual health care

Disability insurance

Parental leave

Personalized PTO

401(k) matching

Dental & vision

Employee Assistance Program

Job summary

Patriot Growth Insurance Services is seeking a Cyber Practice Account Analyst in Media, Pennsylvania for a hybrid, full-time role. You will support policy administration, account servicing, and growth initiatives across the National Cyber Liability Practice, working with leaders, carriers, and partner agencies.

The role emphasizes teamwork, detail orientation, and delivering exceptional client service while ensuring regulatory and documentation standards are met.

Qualifications

• College degree or equivalent
• Active Property & Casualty Producer license or ability to obtain one after hire
• Strong written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Word, Excel, PowerPoint, and basic document formatting
• Strong organizational skills and ability to manage multiple tasks with accuracy
• Ability to collaborate with clients, carriers, partner agencies, accounting teams, and internal stakeholders
• Commitment to providing exceptional service and maintaining professional standards

Responsibilities

• Support new business, renewals, policy servicing, and account management for National Cyber Liability Practice.
• Coordinate policy workflows: submission tracking, quote prep, binding, issuance, and documentation management.
• Maintain accurate account records and policy documentation in agency management systems.
• Assist with endorsements, cancellations, billing activities, and servicing requests.
• Support regulatory compliance and documentation for surplus lines.
• Collaborate with agencies, carriers, and internal stakeholders to grow cyber liability opportunities.
• Issue certificates of insurance, distribute policies, and ensure servicing transactions are accurate.

Education

College degree

Tools

Applied EPIC

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Cyber Practice Account Analyst Patriot Growth Insurance Services | Media, Pennsylvania | Hybrid | Full-Time

Why This Role Matters

As a Cyber Practice Account Analyst, you'll play an important role in supporting the continued growth and success of Patriot's National Cyber Liability Practice. This is an opportunity to build specialized expertise in one of the insurance industry's fastest-evolving sectors while helping agencies and clients navigate cyber liability coverage with confidence.

In this role, you'll work closely with the Cyber Practice Leader, partner agencies, carriers, and internal teams to support policy administration, account servicing, compliance activities, and business growth initiatives. Your attention to detail, service mindset, and commitment to operational excellence will help ensure a seamless experience for clients and agency partners while supporting the expansion of Patriot's cyber liability solutions.

How You'll Make an Impact

• Support new business, renewals, policy servicing, and account management activities for the National Cyber Liability Practice.
• Coordinate policy workflows, including submission tracking, quote preparation, binding activities, policy issuance, and documentation management.
• Maintain accurate account records and policy documentation within agency management systems and electronic files.
• Assist with endorsements, cancellations, billing-related activity, and day-to-day servicing requests to ensure timely resolution.
• Support surplus lines compliance requirements and maintain accurate documentation to meet regulatory standards.
• Partner with agencies, carriers, and internal stakeholders to strengthen cyber liability opportunities and support business growth initiatives.
• Issue certificates of insurance, distribute policies, and ensure servicing transactions are completed accurately and efficiently.
• Collaborate with accounting and operational teams to resolve policy, billing, cancellation, and client service matters.

Who You Are

• Detail-oriented and highly organized, with the ability to manage multiple priorities and follow through on open items.
• Service-focused and committed to delivering a positive experience for clients, agency partners, and colleagues.
• A strong communicator who can build credibility and maintain professional relationships across a variety of stakeholders.
• Curious and eager to develop expertise in cyber liability insurance and specialty insurance products.
• Adaptable and comfortable working in a fast-paced environment that requires accuracy and responsiveness.
• Collaborative by nature and motivated by helping a team achieve shared goals.
• Self-driven and committed to continuous learning, professional development, and operational excellence.

What You Bring

Day One:

• College degree or an equivalent combination of education and relevant professional experience.
• Active Property & Casualty Producer license or the ability to obtain one after hire.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and basic document formatting.
• Strong organizational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Ability to collaborate effectively with clients, carriers, partner agencies, accounting teams, and internal stakeholders.
• Commitment to providing exceptional service and maintaining professional standards.

Valuable Additions

• Previous insurance, account servicing, agency operations, or customer service experience.
• Experience with Applied EPIC agency management system.
• Knowledge of commercial insurance operations, specialty insurance products, or surplus lines processes.
• Experience processing policy documents, endorsements, certificates of insurance, and related account servicing activities.
• Interest in developing expertise in Cyber Liability insurance and the small to mid-sized business marketplace.
• Experience supporting carrier relationships, agency partnerships, or insurance distribution channels.
• Demonstrated commitment to ongoing professional development within the insurance industry.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range $55,000 — $60,000 USD