Cyber Ops Lead I SOC Lead

Tata Consultancy Services; Draper (UT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

Auto & Home Insurance

Certification & Training Reimbursement

Job summary

Tata Consultancy Services in Draper, UT, is seeking a Cyber Ops Lead I SOC Lead with 7+ years in security operations. You will own the SOC case queue, lead day-to-day operations, and coordinate with Tech Operations.

This role requires certifications, cloud security experience, and the ability to develop playbooks, mentor analysts, and report metrics to the Director. On-site work in Draper is required.

Qualifications

• 7+ years in a Security Operations Center or similar cyber defense role.
• 1–2 years in a lead, senior analyst, or shift-lead capacity.
• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge of SIEM, EDR, and case/ticket management tooling.
• Solid understanding of incident response fundamentals (triage, containment, escalation).
• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.

Responsibilities

• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and ownership; track cases through to resolution.
• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they become backlogs.
• Ensure consistent documentation, categorization, and closure quality across all cases.
• Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.
• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement of detection content, playbooks, and standard operating procedures.
• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams.
• Coordinate response and remediation activities that require Tech Operations involvement.
• Participate in change management and operational reviews where security input is needed.
• Support incident response efforts, including initial triage, containment recommendations, and coordination across teams during active incidents.
• Contribute to post-incident reviews and help translate lessons learned into process or tooling improvements.
• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills development.
• Help set expectations for case quality, communication, and escalation practices.
• Track and report on SOC operational metrics to the Director, Cyber Defense & Strategy.

Skills

Regulated industry

Cloud security

SOC playbooks

Queue triage

Escalation paths

Team leadership

Reporting

Tools

SIEM

EDR

Ticketing system

Job description

• Experience in a regulated industry (healthcare, financial services, or similar) handling
• Relevant certifications such as GCIH, GCIA, Security+, CySA+, or equivalent.
• Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
• Prior experience building or refining SOC playbooks, runbooks, or standard operating procedures.
• SOC case queue is triaged consistently with clear ownership and no unexplained aging
• Escalation paths to Tech Operations are documented and running smoothly, with fewer dropped handoffs.
• Analyst team has clear expectations, regular feedback, and improving case quality.
• Director, Cyber Defense & Strategy has reliable visibility into SOC health through regular reporting

Job Description

Role - Cyber Ops Lead I SOC Lead

Experience Required -7+ Years

Must Have Technical/Functional Skills

• Experience in a regulated industry (healthcare, financial services, or similar) handling

sensitive data.

• Relevant certifications such as GCIH, GCIA, Security+, CySA+, or equivalent.
• Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
• Prior experience building or refining SOC playbooks, runbooks, or standard operating procedures.
• SOC case queue is triaged consistently with clear ownership and no unexplained aging
• Escalation paths to Tech Operations are documented and running smoothly, with fewer dropped handoffs.
• Analyst team has clear expectations, regular feedback, and improving case quality.
• Director, Cyber Defense & Strategy has reliable visibility into SOC health through regular reporting

Roles & Responsibilities

Key Responsibilities

Case & Queue Management

• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and ownership; track cases through to resolution.
• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they become backlogs.
• Ensure consistent documentation, categorization, and closure quality across all cases.

SOC Leadership & Operations

Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.

• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement Of detection content, playbooks, and standard operating procedures.

Partnering with Technology Operations

• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Coordinate response and remediation activities that require Tech Operations involvement, ensuring clear handoffs and shared visibility into status.
• Participate in change management and operational reviews where security input is needed.

Incident Response

• Support incident response efforts, including initial triage, containment recommendations, and coordination across teams during active incidents.
• Contribute to post-incident reviews and help translate lessons learned into process or tooling improvements.

Mentorship & Team Development

• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills development.
• Help set expectations for case quality, communication, and escalation practices.

Reporting & Metrics

• Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution, escalation rates) to the Director, Cyber Defense & Strategy.
• Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes.

Required Qualifications

5+ years of experience in a Security Operations Center or similar cyber defense role, including

at least 1-2 years in a lead , senior analyst, or shift-lead capacity

• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling
• Solid understanding Of incident response fundamentals (triage, containment, escalation).
• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.
• Strong written and verbal communication skills; able to translate technical detail for varied audiences.
• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift coverage as needed.

Base Salary Range : $100,000 to $120,000 Per Annum

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.