Cyber Operations Analyst II

General Dynamics IT; Washington (District of Columbia, WA); On-site; USD 117,000 - 158,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

General Dynamics IT seeks a Cyber Operations Analyst II to support a DHS agency's national cyber operations center. You will receive, triage, route, and track cyber incidents, maintaining situational awareness and supporting shift transitions.

You will help adopt AI-assisted triage tools, validate outputs, and provide feedback to improve effectiveness in daily operations. This role requires TS clearance and on-site work in DC.

Qualifications

• Degree, certification, or technical training in Cybersecurity, IT, Computer Science, or a related field.
• 3+ years of experience in cyber operations, SOC, incident management, or watch floor environments.
• Experience with incident triage, escalation, and ticket/case management systems.
• Working knowledge of networking, common attack techniques, and MITRE ATT&CK.
• Strong written communication skills for reports and notifications.
• Ability to work assigned shifts and support surges when required.
• Active Top Secret clearance with eligibility for TS/SCI access.
• Ability to work onsite at DHS Headquarters and other National Capital Region locations.

Responsibilities

• Event intake, triage and routing: receive incident reports and requests through the center's intake process.
• Triage and categorize events using established procedures and escalation criteria.
• Route events to appropriate teams and track through resolution.
• Maintain accurate case records and classification markings.
• Monitor operational feeds, dashboards, and collaboration tools for situational awareness and shift operations.
• Support surge/crisis response, leadership reporting, and turnover packages.
• Coordinate with government, critical infrastructure, and private-sector partners.
• Prepare and track stakeholder notifications and cross-functional response efforts.
• Apply data quality and governance standards to incident records and escalations.
• Follow and maintain SOPs and playbooks, review AI triage outputs for errors.

Skills

Incident Management

Situational Awareness

Systems Development

Technical Training Certifications

Education

Cybersecurity/IT/CS degree

Tools

SIEM

SOAR

ServiceNow

Palantir Foundry

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills: Incident Management, Situational Awareness, Systems Development, Technical Training Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes

Position Summary

The Cyber Operations Analyst II supports a DHS agency's national cyber operations center by receiving, triaging, routing, and tracking cyber incidents and operational requests. Working with watch officers, senior analysts, and government personnel, the analyst maintains situational awareness, supports shift transitions, and helps ensure consistent, documented operations.

The analyst also supports adoption of modernized workflows and AI-assisted triage tools by using them in daily operations, validating outputs, and providing feedback to improve effectiveness.

Key Responsibilities

• Event Intake, Triage & Routing Receive incident reports, information requests, and operational tasking through the center's intake process.
• Triage and categorize events using established procedures and escalation criteria.
• Route events to appropriate teams and track them through resolution.
• Maintain accurate case records and classification markings.
• Situational Awareness & Shift Operations Monitor operational feeds, dashboards, and collaboration tools.
• Support shift turnover packages, operational summaries, and leadership reporting.
• Assist with surge and crisis response activities as required.
• Coordination & Information Sharing Coordinate with government, critical infrastructure, and private-sector partners.
• Prepare and track stakeholder notifications.
• Support cross-functional response efforts during significant incidents.
• Data Quality & Process Improvement Apply data quality and governance standards to incident records and escalations.
• Follow and help maintain SOPs and playbooks.
• Review AI-assisted triage outputs and identify errors before escalation.
• Recommend workflow and process improvements.

Required Qualifications

• Degree, certification, or technical training in Cybersecurity, IT, Computer Science, or a related field.
• 3+ years of experience in cyber operations, SOC, incident management, or watch floor environments.
• Experience with incident triage, escalation, and ticket/case management systems.
• Working knowledge of networking, common attack techniques, and MITRE ATT&CK.
• Strong written communication skills for reports and notifications.
• Ability to work assigned shifts and support surges when required.
• Active Top Secret clearance with eligibility for TS/SCI access.
• Ability to work onsite at DHS Headquarters and other National Capital Region locations.

Preferred Qualifications

• Experience supporting national-level cyber operations centers, fusion centers, or DHS/CISA, NSA, FBI, or USCYBERCOM environments.
• Familiarity with OT/ICS environments, including SCADA, PLC, and DCS technologies.
• Knowledge of NCISS or similar scoring frameworks.
• Experience with SIEM, SOAR, ServiceNow, or comparable platforms.
• Experience with Palantir Foundry or enterprise analytics tools.
• Experience using AI-assisted or automated triage capabilities.
• Security+, CySA+, GCIH, GCIA, or similar certifications.
• Knowledge of federal incident reporting requirements and timelines.
• Experience operating against service-level targets for triage and escalation.
• Current DHS suitability (EOD) determination.
• Experience handling Traffic Light Protocol (TLP) and Controlled Unclassified Information (CUI)

The likely salary range for this position is $116,875 - $158,125. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: 10-25%

T elecommuting Options: Onsite

Work Location: USA DC Washington

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competi