Cyber Incident Response & Crisis Management Lead at CGI Technologies and Solutions, Inc. United[...]

Hong Kong Study Skills Research Institute; United States; On-site; USD 113,000 - 207,100; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance options

401(k) matching contributions

Paid time off

Paid parental leave

Learning opportunities

Wellness programs

Job summary

The Hong Kong Study Skills Research Institute is seeking a Cyber Incident Response and Crisis Management Lead to drive resilience and rapid response initiatives. This professional will spearhead the design and operationalization of a comprehensive incident response framework covering cybersecurity and operational disruptions.

Applicants should possess over 10 years of experience in cybersecurity, including 5+ years in leadership roles. Responsibilities include developing incident management strategies and facilitating training exercises to enhance organizational readiness. The position offers a competitive salary of $113,000 to $207,100 along with comprehensive benefits.

Qualifications

• 10+ years of cybersecurity or operational risk management experience.
• 5+ years in incident response leadership.
• Hands-on experience developing playbooks and escalation trees.
• Experience running tabletop exercises and after-action reviews.

Responsibilities

• Lead the definition and implementation of an integrated Incident Response and Crisis Management Framework.
• Develop and standardize incident categorization and escalation procedures.
• Facilitate the creation of detailed playbooks for crisis scenarios.
• Lead the design and delivery of tabletop exercises and simulations.
• Establish metrics to measure incident containment effectiveness.

Skills

Incident management frameworks (NIST 800-61, ISO 27035)

Crisis communication models

Tabletop exercises

Stakeholder communication strategies

ServiceNow Incident Response Module

Strong interpersonal skills

Executive communication skills

Education

Bachelor’s Degree in Cybersecurity, Information Assurance, Business Continuity or related field

Job description

Be a key leader driving resilience and rapid response. As the Cyber Incident Response and Crisis Management Lead for CGI, you will spearhead efforts to design, mature, and operationalize a modern, all‑hazards incident response framework encompassing cybersecurity, IT service disruption, vendor compromise, and physical crises. You will ensure the client has the processes, plans and playbooks needed to detect, respond, recover and learn from disruptive events that threaten critical operations.

Responsibilities

• Lead the definition and implementation of an integrated Incident Response and Crisis Management Framework across cybersecurity, IT infrastructure, and non‑IT operational disruptions.
• Develop and standardize incident categorization, severity levels, escalation procedures and notification workflows for all incident types.
• Facilitate the creation of detailed playbooks for different crisis scenarios, including cyberattacks, outages, vendor failures and facility events.
• Lead the design and delivery of tabletop exercises and simulations to validate response capabilities and identify gaps.
• Establish metrics and KPIs to measure mean time to detect (MTTD), mean time to respond (MTTR) and incident containment effectiveness.
• Document all playbooks, escalation paths, stakeholder roles and communication strategies for executive, operational and external audiences.
• Integrate incident response processes with ServiceNow or other orchestration tools where applicable.
• Provide post‑incident analysis, root‑cause investigations and lessons learned documentation to drive continuous improvement.

Qualifications

• 10+ years of cybersecurity or operational risk management experience, with 5+ years in incident response leadership.
• Deep understanding of incident management frameworks (NIST 800‑61, ISO 27035) and crisis communication models.
• Hands‑on experience developing playbooks, escalation trees and stakeholder communication strategies for complex environments.
• Experience running tabletop exercises, after‑action reviews and continuous improvement initiatives.
• Familiarity with ServiceNow Incident Response Module or similar platforms is a plus.
• Strong interpersonal and executive communication skills.
• Bachelor’s Degree in Cybersecurity, Information Assurance, Business Continuity or related field.

Compensation

Reasonable estimate of the current range for this role in the U.S. is $113,000‑$207,100.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well‑being programs

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [e-mail]. Your message must reference the Position ID of the position in which you are interested.