Cyber Incident Response Associate (Remote) — Crisis & Negotiation Support

Chaintrax Cyber; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Chaintrax Cyber is seeking a detail-oriented Cyber Incident Response Associate to join our team focused on threat actor negotiation support. You will be on the front lines of active cyber extortion cases—coordinating new incident intake, managing case documentation, and assisting Engagement Leads as they communicate with threat actors.

This junior-level position offers hands‑on mentorship and real‑world experience in cybersecurity consulting, crisis response, and threat intelligence, with a

Qualifications

• 1–2 years of professional experience in consulting, client services, project coordination, law, insurance, or a related field.
• No direct cybersecurity experience is required, but interest in incident response, threat intelligence, or crisis communications is desirable.
• Must be authorized to work in the U.S. by the start of employment.
• Must be able to work remotely with reliable internet access.
• Organizational Skills & Attention to Detail: Proven ability to maintain meticulous records and manage multiple tasks simultaneously.
• Prioritization & Multitasking: Skilled at navigating competing priorities and deadlines with ease.
• Collaboration & Teamwork: Enthusiastic about learning from and supporting senior negotiators; open to feedback and mentorship.
• Flexibility & Resilience: Willingness to occasionally work outside typical business hours due to the unpredictable nature of cyber incidents.

Responsibilities

• Gather key information from clients, legal teams, and insurance providers to scope new ransomware or cyber extortion incidents.
• Document and help identify key factors that may influence negotiation and response strategies.
• Maintain accurate, real-time documentation of ongoing case activities and threat actor communications.
• Organize, update, and track case files, ensuring audit-ready and accessible to the Incident Response team, adhering to best practices for data security and confidentiality.
• Help manage internal workflows to ensure all team members have the information they need at each stage of the incident.
• Assist with client-facing updates, conveying crucial information in a clear, professional manner.
• Support senior team members to ensure consistent messaging and empathy during high-pressure situations.
• Collaborate closely with senior negotiators to support active threat actor communications.
• Assist in gathering and synthesizing intelligence that informs negotiation strategies and client advisory.
• Perform general administrative tasks to support the Incident Response team’s operations, including scheduling, note-taking, and ad hoc requests.
• Take on additional responsibilities as needed to ensure smooth execution of case strategies and deliverables.

Skills

Attention to detail

Organization

Communication

Job description

Chaintrax Cyber is seeking a detail-oriented Cyber Incident Response Associate to join our team focused on threat actor negotiation support. You will be on the front lines of active cyber extortion cases—coordinating new incident intake, managing case documentation, and assisting Engagement Leads as they communicate with threat actors.

This junior-level position offers hands‑on mentorship and real‑world experience in cybersecurity consulting, crisis response, and threat intelligence, with a