CX Support

ClimateMaster, Inc.; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

ClimateMaster, Inc. is looking for a Customer Experience Support Representative in Oklahoma City. This role is essential in providing top-notch customer service by effectively managing orders, handling inquiries, and building strong business relationships with customers.

The ideal candidate will possess a high school diploma and have 3-5 years of customer service experience, along with HVAC product knowledge. Strong communication skills and the ability to adapt to various customer needs are essential for success in this position.

Qualifications

• High School diploma/GED required, Associate degree preferred.
• 3-5 years of customer service experience required.
• HVAC product knowledge is preferred.

Responsibilities

• Provide order processing data entry and manage customer orders.
• Respond to customer inquiries and troubleshoot problems.
• Build sustainable business relationships through effective communication.

Skills

Customer service

Communication skills

HVAC product knowledge

MS Office Suite

Education

High School diploma/GED

Associate degree in business

Job description

POSITION SUMMARY

The Customer Experience Support Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer experience team.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Provides order processing data entry for requests from customers to place and manage orders
• Processes customer orders/changes/returns according to established department policies and procedures
• Responds to customer inquiries about products, programs, and services to provide accurate information and to help troubleshoot any problems
• Builds sustainable business relationships of trust through open and interactive communication
• Works with Order Entry to ensure updates customer information in the database during and after each call
• Works cross-functionally with multiple departments to stay updated on product knowledge and be informed of any potential changes
• Partners with and provides support to the Sr CSR to meet and exceed customer’s service expectations
• Assists customers with complex issues; resolving billing issues and issuing credits, return authorization

SKILLS & ABILITIES

Education: High School diploma/GED required. Associate degree in a business related field is preferred.
Experience: 3-5 years of customer service experience required. Experience serving large, demanding customers and understanding how to meet their needs. HVAC product knowledge is preferred.
Computer Skills: Ability to type a minimum of 35 wpm. Skilled with MS Office Suite.
Certificates & Licenses: N/A
Other Requirements: Excellent written and verbal communication skills, detail oriented and ability to adapt to a variety of customer issues that require prompt and efficient resolutions.