CX Solution Consultant

Gainwell Technologies; Wisconsin; Remote; USD 116,000 - 118,100; Full time

Benefits offered by this job

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development academies

Job summary

Gainwell Technologies is seeking a CX Solution Consultant who will serve as a strategic advisor, partnering with sales and delivery teams to design customer experience solutions that achieve tangible business results. The role is 100% remote but may require up to 10% travel annually.

The ideal candidate will have a bachelor’s degree, 5+ years of relevant experience, and strong presentation skills. The pay range is $116,000.00 – $118,100.00 per year, alongside a flexible vacation policy and comprehensive health benefits.

Qualifications

• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles.
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics.
• Experience with Medicaid or Commercial MCO systems and platforms.

Responsibilities

• Partner with sales teams to understand client needs and objectives.
• Design and present end-to-end CX solutions.
• Lead discovery sessions and solution demonstrations with stakeholders.

Skills

Customer journey mapping

Stakeholder engagement

Solution architecture

Cost modeling tools

AI-driven CX solutions

Education

Bachelor’s degree in Business, Technology, or related field

Master’s degree (preferred)

Tools

Excel

Workforce Management Tools

Job description

Summary

The CX Solution Consultant serves as a strategic advisor and expert, partnering with sales, product, and delivery teams to design and position customer experience solutions that drive measurable business outcomes.

Your role in our mission

• Partner with sales teams to understand client needs, pain points, and business objectives.
• Design and present end-to-end CX solutions, including processes and service models.
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders.
• Translate business requirements into functional solution designs.
• Develop compelling proposals, solution architectures, and value-based narratives.
• Support RFP/RFI responses with CX strategy, solution design, and cost estimates.
• Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment.
• Provide thought leadership on CX trends, best practices, and emerging technologies.
• Contribute to go‑to‑market strategies, solution offerings, and reusable assets.
• Support transition from sales to delivery, ensuring continuity and clarity of solution intent.

What we're looking for

Required Qualifications

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred).
• 5+ years of experience in CX, consulting, pre‑sales, or solution architecture roles.
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES).
• Strong understanding and use of cost modeling tools or Workforce Management Tools.
• Experience with Medicaid or Commercial MCO systems and platforms.
• Ability to translate complex concepts into clear CX business value.
• Strong presentation, storytelling, and stakeholder engagement skills.
• Experience supporting enterprise clients and complex solution sales cycles.

Preferred Qualifications

• Experience in digital transformation or contact center modernization.
• Knowledge of AI‑driven CX solutions (chatbots, automation, analytics).
• Familiarity with Excel and Cost Modeling Tools.
• Industry experience in Medicaid, healthcare, public sector, or regulated environments.
• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce).

What you should expect in this role

• This position is 100% remote with up to 10% travel annually.
• Pay range: $116,000.00 – $118,100.00 per year, which may vary based on geographic region and other factors.
• All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• Access to leadership and technical development academies to build skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.”