CX Service and Analytics Designer

Ford; Dearborn (MI); Hybrid; USD 104,770 - 179,118; Full time

Benefits offered by this job

Medical, dental, and prescription

Flexible family care and parentalleave

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off and holidays

Job summary

Ford Motor Company in Dearborn, Michigan is seeking a CX Service and Analytics Designer to enhance user experience across IT and enterprise technology. This hybrid role lets you work from home and the Dearborn worksite.

You will apply Design Thinking to guide engineering teams, design CX research programs, and translate data into actionable insights for Ford's global workforce. Requirements include a Master’s degree and several years of hands-on UX, data analytics, and research.

Qualifications

• Master’s degree in Information, UX Design, CS, Information Science/Studies, HCI with 3 years of related experience.
• 3 years of experience in UX design, data analysis and research with design thinking application.
• Experience with interviews, usability tests, surveys and tools like Figma/Sketch/Miro/UserZoom.
• Data visualization and storytelling using tools like Miro/Medallia/QlikSense/Qualtrics.
• Stakeholder mapping, prioritization and strategy alignment with business goals.

Responsibilities

• Enhance user experience by advancing IT and enterprise technology features.
• Apply Design Thinking to provide strategy direction to engineering teams.
• Design and execute CX research programs to support Ford's workforce.
• Propose, design, develop and run self-guided CX research and CX measurement systems.
• Use data to advise decision making and drive actions across teams.

Skills

UX design

Data analysis

User research

Data visualization

Stakeholder engagement

Python

SQL

Cloud computing

Education

Master’s degree in Information/UX/CS/Info Science/HCI

Tools

Figma

Sketch

Miro

UserZoom

Medallia

QlikSense

Qualtrics

Job description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

What you’ll be able to do:

CX Service and Analytics Designer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned worksite. Hence, the employee must live within a reasonable commuting distance from the worksite.Enhance the user experience by advancing IT and enterprise technology features. Integrate innovative, strategic, human-centered thought within the overall employee technology experience portfolio. Practice Design Thinking to provide strategy direction to engineering teams of behalf of the user, as well as provide data-driven Customer Experience (CX) research. Propose, design, develop, and execute self-guided CX research, including design of CX measurement systems and analysis of resulting data, which will support Ford's global workforce. Apply Design Thinking principles to address problems with user centricity, monitor CX and UX Metrics and Analytics, and leverage relevant data to advise decision making and strategic approach.

You’ll have...

Master’s degree or foreign equivalent in Information, UX Research/Design, Computer Science, Information Science/Studies, Human Computer Interaction or a related field and 3 years of experience in the job offered or a related occupation. 3 years of experience with each of the following skills is required: 1. Leveraging user experience design to design user journeys, wireframes and prototypes, and subsequently test and iterate on solutions. 2. Utilizing data design and data analysis to identify key data sources, normalize data types and architect solutions to combine disparate data sets. 3. Performing user and customer research using user interviews, usability testing, surveys and other techniques along with tools including Figma, Sketch, Miro or UserZoom to understand user needs, behaviors and pain points. 4. Communicating key insights via data visualization and storytelling via tools including Miro, Medallia, QlikSense or Qualtrics to simplify understanding of complex data as well as provide a clear narrative to drive action. 5. Conducting focused stakeholder engagement using stakeholder mapping sessions, prioritization matrices and other methodologies to understand business priorities, potential risks and overall strategy that are driving current and future workstreams. 2 years of experience with each of the following skills is required: 1. Utilizing software development tools including Python, SQL or cloud computing to organize and extract knowledge from data, including performing statistical analysis and building data driven applications. 2. Leveraging design prototyping to create experimental models of a proposed solution in order to test feasibility, gather feedback and refine the product or service prior to full development.

We are offering a salary of$104,770.00 - $179,118.72/yr.EOE.

For a detailed look at our benefits, click here: https://fordcareers.co/GSR-HTHD

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.