CX Ops Associate Analyst

Jobtailor; San Francisco (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Cribl is seeking a start-to-mid career Customer Operations Associate to own professional service operations and drive successful customer engagements. You will execute post-sales communication programs using Gainsight and contribute to AI tool development for automation.

This remote-first role requires strong communication, organizational skills, and a customer-first mindset, with weekly SF HQ visits possible.

Qualifications

• BA/BS degree in technology, data science, or related field with Computer Science
• 2-3 years of experience in Customer Operations or related fields
• Strong communication skills and a customer-first mindset
• Internship or campus experience in tech, operations, customer support, or program coordination preferred
• Proven time management skills and ability to juggle deadlines and leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Solid problem-solving instincts and attention to detail
• Comfortable using Google Workspace and communication tools like Zoom and Slack
• Preferably located in SF Bay Area with ability to commute to Cribl's SF HQ once per week

Responsibilities

• Own Professional Service Operations to support and drive successful customer engagements
• Execute Post Sales Customer Communication Programs using Gainsight
• Support related Customer Experience Programs and Operations at Cribl
• Develop and apply AI tools for increased automation and efficiency
• Remote-first environment with occasional duties outside standard hours

Skills

Customer Operations

Gainsight

Communication Skills

Time Management

Problem-Solving

Education

BA/BS in Technology/Data Science/CS

Tools

Google Workspace

Zoom

Slack

Job description

• Own Professional Service Operations to support and drive successful customer engagements
• Execute Post Sales Customer Communication Programs using Gainsight as Cribl's Customer Success platform
• Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
• Develop and apply AI tools for increased automation and efficiency
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

Requirements

• A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
• Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Solid problem-solving instincts and attention to detail
• Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
• Preferably located in the San Francisco Bay Area and is able to commute to Cribl's SF HQ office once per week

Core Competencies

Demonstrates expertise in Customer Operations and Engagement, utilizing tools like Gainsight for effective post-sales communication. Strong problem-solving abilities and time management skills are essential for thriving in a fast-paced technology environment.

Highest-signal resume keywords

• Customer Operations
• Gainsight
• Communication Skills
• Time Management
• Problem-Solving

ATS Optimization Keywords

Hard Skills

• Customer Engagement
• AI Tools Development
• Automation
• Data Science
• Program Coordination

Soft Skills

• Customer-First Mindset
• Organizational Skills
• Eager to Learn
• Attention to Detail

Industry Keywords

• Technology
• Customer Experience
• Fast-Paced Environment

Tools & Technologies

• Google Workspace
• Zoom
• Slack