CX Enterprise Sales Leader - East

Zoom; Richmond (VA); Hybrid; USD 228,000 - 508,000; Full time

Job summary

Zoom is seeking an UpMarket Sales Manager to lead a CX Seller team within Zoom Contact Center. You will hire, enable, and coach the team, setting strategy for private-sector accounts and driving quota attainment while pursuing new and existing customers.

You will partner with executives to drive strategy, leverage cross-sell opportunities, and optimize processes for maximum productivity across a hybrid/remote-enabled environment.

Qualifications

• 10+ years in software or solution sales, CCaaS experience.
• Proven record leading a high-performing sales team.
• Strong ability to collaborate with all levels across an organization.
• Excellent multitasking in a fast-paced environment.
• Consistent track record of hitting quotas.

Responsibilities

• Onboard and manage a team of CX Sellers to qualify leads and identify prospect needs; coordinate with technical resources.
• Conduct high-level conversations with C-Level and VP-level executives to address business needs.
• Utilize solution-selling techniques to guide the sales process to close.
• Develop and grow business within existing accounts; manage complex sales and campaigns.
• Upsell and expand business from new and established relationships.
• Use CRM for timely, accurate sales activity tracking and status updates.

Skills

CCaaS sales

Sales leadership

Team development

Stakeholder management

Organizational skills

Quota attainment

Job description

What you can expect

We are looking to add an UpMarket Sales Manager to lead one of our Zoom Contact Center teams. As a Contact Center Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Onboarding and managing a team of CX Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required
• Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
• Utilizing solution-selling techniques to effectively guide sales process to close
• Developing and maintaining business within existing accounts, manage complex sales situations and sales campaigns
• Upselling and leverage business from new and established customer relationships
• Utilizing CRM solution to provide timely and accurate sales activity tracking and status updates
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecasting sales activity and revenue achievement while creating satisfied customers

What we’re looking for

• Experience (10+yrs) in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS)
• Experience leading and managing a high performing sales team
• Track record of building and developing highly effective sales talent
• Able to partner and liaison with all levels and departments within an organization
• Able to demonstrate organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment
• Experience achieving consistent quota over achievement in previous roles

Salary Range or On Target Earnings:

Minimum:

$227,500.00

Maximum:

$508,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

10/07/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines