CX Coaching & QA Specialist – Growth & Impact

Logitech; United States; Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Logitech seeks a Quality & Development Coaching Specialist to advocate for people development and elevate customer experience through targeted coaching and mentorship. You will deliver personalized coaching sessions, create actionable plans from QA insights, and empower agents and CX leaders to maximize skills.

This role emphasizes strong interpersonal skills, adaptability, and a people-first approach to drive coaching excellence and continuous improvement across teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least three years experience in a Customer Care, Learning & Development or similar working environment.

Responsibilities

• Deliver personalized coaching sessions and create action plans based on QA insights and CX goals.
• Provide coaching to partner agents and leaders to strengthen coaching capabilities across teams.
• Collaborate with CX leadership to align coaching goals with CX objectives including NPS and CSAT improvements.
• Audit AI tool outputs to ensure accuracy in coaching QA and coaching insights.
• Lead calibration sessions and workshops to improve coaching efficacy and alignment across partner and internal teams.
• Offer mentorship and contribute to professional development within CX teams.

Education

Bachelor’s Degree in Business, Information Technology, Communications or related field, or equivalent experience

Job description

Logitech seeks a Quality & Development Coaching Specialist to advocate for people development and elevate customer experience through targeted coaching and mentorship. You will deliver personalized coaching sessions, create actionable plans from QA insights, and empower agents and CX leaders to maximize skills.

This role emphasizes strong interpersonal skills, adaptability, and a people-first approach to drive coaching excellence and continuous improvement across teams.