CX & CCaaS Strategy & Service Technology Consultant

Accenture

San Francisco (CA)

On-site

USD 70,000 - 196,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture seeks a seasoned consultant in San Francisco to shape customer service strategies and deliver end-to-end solutions. You will lead cross-functional delivery teams, align business goals with technology platforms, and drive customer-centric transformation across multiple industries.

Role emphasizes advisory work, scalable program delivery, and ongoing personal skill development within a globally renowned experience agency. Competitive benefits and a clear path for advancement are provided.

Qualifications

Three years of consulting experience with a focus on customer service.
Experience blending business needs with technology platforms.
Knowledge of contact center tech and analytics integration.
Experience with cloud SaaS solutions in service ecosystems.

Responsibilities

Evaluate client customer service offerings and identify gaps.
Define roadmaps and execute delivery of solutions.
Lead delivery teams to redesign org structure, processes, and tech capabilities.
Collaborate with designers and analytics to deliver insights.
Advise on measures to improve customer-centric metrics.
Build long-term client partnerships for Accenture.
Work with ecosystem partners to implement service platforms.
Coach junior team members and develop your own expertise.
Contribute to thought leadership to maintain market position.