CX Category Lead — Own the Customer Experience

Quince; Seattle (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Remote work flexibility

Medical

Dental

Vision

Prescription

Life/Disability insurance

PTO

401(k)

Job summary

Quince, Seattle-based, is hiring a Customer Experience Category Specialist. You'll be the category authority, owning the end-to-end customer experience across phone, SMS/chat and email, and pushing the business to improve.

This startup role requires you to own initiatives, think data-driven, and collaborate across teams. You’ll understand the products, customer complaints, and edge cases, grow with the company, and impact how we serve customers while moving fast in a remote-friendly, US-based

Qualifications

• 3+ years of client-facing, omni-channel customer experience in retail/e-commerce/SaaS.
• Track record of top performance and impact.
• Curious and systemic problem solver.
• Comfortable with ambiguity and fast-moving startup environments.
• Genuine care for elevating customer experience.

Responsibilities

• Own the end-to-end customer experience for a product line across multiple channels.
• Analyze patterns, gather data, and recommend corrective actions.
• Be the expert on products and customer issues, guiding the team.
• Move quickly in a startup context, owning initiatives and impact.

Skills

Omni-channel experience

Customer experience leadership

Ambiguity tolerance

Remote-ready

Job description

Quince, Seattle-based, is hiring a Customer Experience Category Specialist. You'll be the category authority, owning the end-to-end customer experience across phone, SMS/chat and email, and pushing the business to improve.

This startup role requires you to own initiatives, think data-driven, and collaborate across teams. You’ll understand the products, customer complaints, and edge cases, grow with the company, and impact how we serve customers while moving fast in a remote-friendly, US-based