CX Analytics & Process Improvement Specialist

Jobtailor; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an analytics professional to lead Voice of the Customer data analysis, metrics tracking, and dashboarding. The role emphasizes turning complex datasets into actionable CX improvements and business impact.

Ideal candidates bring 5+ years in analytics and process improvement, proficiency in SQL, Excel, PowerBI, Tableau, and Salesforce, and a Six Sigma background to drive data-guided decisions across a fast-paced environment.

Qualifications

• Prior experience with Voice of the Customer data required.
• Experience analyzing operational data within a professional services or sales environment required.
• Five or more years of experience in analytics.
• Five or more years in process improvement.
• Must be savvy with SQL, Excel, VBA, PowerBI, and other tools.
• Statistical analysis and Lean/Six Sigma training preferred.
• Experience with Salesforce and QlikView desirable.
• Proven ability to translate complex data into business impacts.

Responsibilities

• Lead analytics projects to improve customer experience metrics.
• Create visualizations and dashboards to communicate trends to stakeholders.
• Review KPIs and track results to build business cases for initiatives.
• Develop business cases for continuous improvement efforts.
• Monitor key measures and prepare status reports on projects.
• Communicate opportunities identified by data analysis to management.

Skills

SQL Proficiency

Excel Proficiency

PowerBI

Tableau

QlikView

Data Visualization

Data Analysis

Salesforce

VBA

Six Sigma

Education

Six Sigma Green Belt

Six Sigma Black Belt

Tools

Salesforce

QlikView

PowerBI

Tableau

SQL

Excel

VBA

Job description

Jobtailor is seeking an analytics professional to lead Voice of the Customer data analysis, metrics tracking, and dashboarding. The role emphasizes turning complex datasets into actionable CX improvements and business impact.

Ideal candidates bring 5+ years in analytics and process improvement, proficiency in SQL, Excel, PowerBI, Tableau, and Salesforce, and a Six Sigma background to drive data-guided decisions across a fast-paced environment.