CW Lease End Services

Conscientia Corp; Owings Mills (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Conscientia Corp in Owings Mills, Maryland is looking for a detail-oriented individual to validate customer account information and analyze account data. The position entails working closely with a team, ensuring compliance, and documenting activities clearly.
Candidates should have intermediate Excel skills and preferably some banking experience, alongside strong communication abilities and a professional demeanor.

Flexibility in work hours is required, making this role suitable for individuals who can adapt to varying schedules. Join us in a dynamic environment while maintaining high standards of service.

Qualifications

• Must be able to work 8am-5pm, flexible hours may apply.
• Previous Banking Experience highly preferred.
• Ability to thrive in a compliance-based environment.

Responsibilities

• Validate customer account information.
• Analyze customer account data to determine account status.
• Document activities using appropriate systems.

Skills

Intermediate Excel Experience

Strong written and verbal communication

Attention to detail

Ability to multitask

Customer service

Job description

• This resource will be going through databases and lists and validating customer account information (did we do this on an account, etc?).
• Search and find (research), and funneling to supervisor or manager.
• Going through accounts in a list format.
• Validate customer account information
• Analyze customer account data to determine account status
• Promptly reports/refers sensitive and complex issues to the Inventory Control Team Leader.
• Documents all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.

Qualifications

Requirements:

• Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.
• Intermediate Excel Experience REQUIRED
• Previous Banking Experience highly preferred - one of the work groups must have this so please make this a priority in your search
• Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department.
• Strong written and verbal communication required
• Ability to work independently
• Attention to detail – A must. Will be handling high volume of auto finance contracts and vehicle information
• Ability to thrive in a compliance-based environment
• Ability to multitask and be flexible with a high volume of workloads
• Experience in an administrative, reporting or high volume production environment (i.e., insurance
• Financial, Banking, Contracts experience is highly preferred
• Previous phone based customer service, financial, or banking experience handing high volume phone calls while working in multiple systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.