CVS Health - Remote Customer Support Assistant

CVS Health Corporation; United States; Remote; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan with company match

Tuition assistance

Paid training and development

Wellness programs

Job summary

A leading healthcare company is seeking a Remote Customer Support Assistant to help customers with healthcare services, prescription inquiries, and billing issues. You will work from home, providing empathetic and professional support. The ideal candidate has strong communication skills and a minimum of 1 year of experience in customer service. Competitive pay and benefits are included.

Qualifications

• Strong verbal and written communication skills.
• Ability to navigate multiple systems and use customer support software.
• Reliable high-speed internet and a distraction-free remote work environment.

Responsibilities

• Respond to inbound customer inquiries via phone, chat, and email.
• Assist customers with prescription status and billing questions.
• Document customer interactions accurately using internal systems.

Skills

Verbal communication

Written communication

Problem-solving

Time management

Interpersonal abilities

Conflict resolution

Education

High school diploma or GED

Associate degree or higher

Tools

Customer support software

Multiple systems navigation

Job description

Job Summary

CVS Health is seeking a compassionate, detail-oriented, and proactive Remote Customer Support Assistant to join our growing Customer Experience team. In this role, you will be the first point of contact for our valued customers, helping them navigate healthcare services, prescription inquiries, billing issues, and more. As part of our remote team, you will deliver empathetic, professional, and solution-oriented support—upholding our commitment to improving the health of our communities.

Key Responsibilities

• Respond to inbound customer inquiries via phone, chat, and email in a professional and courteous manner.

• Assist customers with prescription status, billing questions, insurance verification, order tracking, and account-related issues.

• Resolve customer complaints with patience and efficiency, escalating more complex issues to the appropriate departments.

• Document customer interactions accurately using internal systems.

• Maintain up-to-date knowledge of CVS Health products, services, and policies to provide accurate information.

• Collaborate with internal teams to streamline support processes and enhance the customer experience.

• Meet performance metrics related to quality, productivity, and customer satisfaction.

Required Skills and Qualifications

• High school diploma or GED required; an associate degree or higher is a plus.

• Strong verbal and written communication skills.

• Proficient in navigating multiple systems and using customer support software.

• Ability to handle sensitive information with confidentiality and professionalism.

• A calm and empathetic approach to handling difficult or emotional customer interactions.

• Strong problem-solving and time management skills.

• Reliable high-speed internet and a distraction-free remote work environment.

Experience

• Minimum 1 year of experience in a customer service, call center, or healthcare support role (preferred).

• Experience working in remote customer service environments is a strong advantage.

• Familiarity with healthcare or pharmacy services is a bonus but not required—training is provided.

Working Hours

• Full-time (40 hours per week).

• Flexible shifts available, including evenings and weekends.

• Overtime opportunities may be available during peak seasons.

Knowledge, Skills, and Abilities

• Understanding of HIPAA guidelines and commitment to protecting customer privacy.

• Ability to multitask while maintaining attention to detail.

• Strong interpersonal and conflict-resolution abilities.

• Willingness to learn and adapt in a fast-paced, evolving environment.

• Comfort working independently while staying connected to a virtual team.

Benefits

• Competitive hourly wage with performance incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and sick leave.

• 401(k) plan with company match.

• Tuition assistance and employee discounts.

• Paid training and continuous learning opportunities.

• Wellness programs and mental health resources.

Why Join CVS Health

At CVS Health, your work makes a meaningful impact. We are not just filling prescriptions—we are changing lives. As part of our remote team, you will enjoy the flexibility of working from home while helping millions of people live healthier lives. We value your growth, reward your contributions, and provide the tools you need to thrive in a mission-driven environment.

How to Apply

Ready to make a difference from the comfort of your home?
Click the Apply Now button on our official careers page or visit
Search for Remote Customer Support Assistant and submit your application along with a current resume.

CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.