CVS Child Watch Case Manager V

Department-of-Family-and-Protective-Services; Houston (TX); On-site; USD 50,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation/holidays/sick leave

Dental/vision insurance

Flexible spending accounts

Employee discounts

Job summary

The Department of Family and Protective Services (DFPS) in Houston is seeking a CVS Child Watch Case Manager V to supervise and coordinate casework at temporary emergency service locations. The role focuses on developing and overseeing service plans, coordinating with caseworkers and providers, and ensuring safety and well-being for children and youth under DFPS supervision.

Responsibilities include leading case management activities, evaluating plans, and collaborating across departments to

Qualifications

• Experience in case management or social services work.
• Bachelor's degree in social work or related field preferred.
• Experience and education may be substituted for one another.

Responsibilities

• Coordinate and supervise case management activities.
• Develop service plans and safety plans for youth.
• Monitor and document youth progress in IMPACT.
• Collaborate with CPS staff, providers, and management.
• Ensure safety and well-being of youth in temporary emergency sites.

Skills

Case management

Supervision

Education

Bachelor's degree in social work or related field

Job description

Career Opportunities: CVS Child Watch Case Manager V (22778)

Posting ID22778-Posted10/27/2026-Dept of Family & Protectve Svc-CWOP Staff-Protective Services-Not Eligible for Telework-b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:CVS Child Watch Case Manager V
Job Title:CVS Child Watch Case Mgr V
Agency:Dept of Family & Protectve Svc
Department:CWOP Staff
Posting Number:22778
Closing Date:11/10/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$4,523.16-$7,253.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 75%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:HOUSTON
Job Location Address:2525 MURWORTH
Other Locations:None
MOS Codes: 0149,5832,230X,42SX,4C0X1,68X,73A,HM

This is a temporary position through MARCH 2027, and can be extended based on business need.

Brief Job Description:

Performs highly advanced and/or supervisory (senior-level) case management work. Work involves coordinating and evaluating case management and site activities; developing and implementing goals, objectives, and procedures; and evaluating outcome measures for the site. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Work focuses on the development and oversight of DFPS temporary emergency service locations. Actively evaluates, problem‑solves, and coordinates with designated caseworkers and other professionals to help ensure that children and youth in temporary DFPS supervision receive needed services and supports. Actively collaborates with casework, placement services, and other staff to help meet the needs of youth and address identified barriers to placement. Work involves rapport‑building, developing healthy routines, deploying effective motivational approaches for youth with complex needs, and active efforts to transition youth to appropriate placement. Personal conduct promotes safety, coordination, and healthy collaboration. Provides direct care and supervision of children and youth who are temporarily without placements at designated DFPS temporary emergency service locations to help achieve specific youth goals and outcomes. Promotes a positive culture as well as a healthy environment for both staff and youth.

Coordinates with internal and external service providers to identify and support youths’ strengths and preferences, address barriers to placement, support smooth transitions, and avoid future placement disruption. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:

Coordinates and evaluates case management, activities, and documentation.

• Coordinates with others to identify and ensure the provision of the specific resources, services, daily care and overall supervision needed by children in temporary emergency locations.
• Develops options, coordinates with a wide variety of entities, and implements action plans to maintain a well‑functioning collaborative environment.
• Evaluates and makes recommendations for targeted changes in methods, procedures and/or documentation to improve specific elements of operations, services, and activities.
• Consolidates and reviews case related documentation and information in IMPACT of children and youth without placement to help identify and link youth with resources and services needed.

Coordinates and evaluates transition planning to ensure continuity of care and management of risk factors.

• Participates with assigned case management, as needed, to review incoming referrals, make case and room assignments, and updates other staff regarding the needs and preferences of youth entering or leaving the temporary emergency services location.
• Participates or leads in the development of service plans and safety plans as needed for newly served youth. Updates these plans as needed.
• Collaborates and works with caseworkers, external service providers, and management to address barriers to placement and address the needs of children and youth during transitions out of the temporary emergency services location.
• Collaborates with caseworkers, external service providers, and management to provide post‑placement support as needed.

Monitors the development and implementation of clients’ service and treatment plans.

• Monitors and helps meet daily living needs of youth as addressed per DFPS policy and any site‑specific procedures as well as individual service plans.
• Monitors compliance and helps implement procedures that keep the environment free of safety hazards including identification and reporting of potential safety hazards.
• Documents in a consistent manner, youth behavior, progress and unusual incidents according to policy.
• Monitors, redirects, de‑escalates, and intervenes as necessary on an individual or group basis.
• Administers medications and first aid when needed.
• Seeks care and consultation as appropriate in the event of an urgent or emergent medical or behavioral health situation.

Monitors and evaluates service delivery systems and clients’ progress.

• Assesses, identifies, and helps ensure the overall physical, behavioral/emotional, health, educational/learning, and other related needs of the children and youth served are addressed.
• Helps create, coordinate, and consistently implement annual, weekly, and daily schedules of services and activities.
• Monitors, evaluates, and revises activities to promote progress by youth.

Monitors case management and budgets.

• Assesses and monitors the services and resources needed for children and youth without placement and works with assigned case worker, as needed, to determine if improvements or changes need to be made.
• Collaborates and coordinates actively with others to secure needed resources including in urgent and emergent situations.
• Assists monitoring the budget related to goods and services needed and works with management to determine affordability.
• Follows procedures for requesting services, ordering/obtaining goods, securing necessary approvals, and operating within budget limits.

Monitors quality assurance and utilization review processes for case management to ensure quality services.

• Collaborates with assigned caseworkers and other professionals to monitor the quality, effectiveness, and utilization of resources in service and treatment plans.
• Reviews the plan of services, resources and quality standards for children and youth without placement services to promote high quality services including alignment with person‑centered goals and trauma‑informed care.
• Helps ensure that individual barriers to placement are identified and addressed.
• Works to maintain a focus on safety and well‑being while in temporary emergency service locations and during transition to an appropriate placement.
• Collaborates with CPS staff to observe and assess studies related to placement, as needed, to ensure safety and available space.
• Coordinates with Child Protective Investigations and Statewide Intake, as needed, to report abuse, neglect and exploitation of children or youth without placement under DFPS care and address any issues of concern.

Develops and implements goals, objectives, policies, and procedures.

• Develops, implements, and updates policies, procedures and standards in collaboration with other staff and providers. This includes helping create, implement and promote a positive culture, norms, routines, and rules.
• Oversees, develops, evaluates, and provides highly engaging and trauma‑informed supervision of children and youth to promote positive outcomes and ensure safety and well‑being of youth.
• Develops and implements activities that effectively address the psychosocial, economic, and physical needs of children and youth served by the temporary emergency services location.
• Evaluates, develops strategies, and helps manage the behavioral needs of children and youth to promote well‑being and growth, minimize disruption, promote future placements, and ensure the safety of staff and youth.
• Provides supervision, daily care, service coordination, and transportation for children and youth that support individual needs and overall activity plans.

Informs staff of current methods, standards, and trends in case management.

• Provides guidance, leadership and training as needed to other staff regarding effective methods and best practices related to services in temporary emergency sites, achieving appropriate placements, and related topics.
• Maintains experience, skills, and education to serve as an effective coach and role‑model.
• Helps apply effective methods and best practices to all aspects of planning and operations.

Documents, reviews, and edits case records, reports, and evaluations.

• Enters contact, case information and narratives into the Information Management Protecting Adults and Children System (IMPACT) within required agency timeframes.
• Consolidates and explains trends and reports related to the supervision of children or youth without placements that are within DFPS care to chain of command, as needed.
• Completes incident reports and provides information to the primary caseworker and supervisor, and other appropriate staff/entities according to established DFPS policies and procedures.

Evaluates presentations and orientations, and implements changes as needed.

• Develops, evaluates, and updates trainings, presentations and related material.
• Reviews presentations and other materials for accuracy and effectiveness.
• Ensures that trends are well‑evaluated and clearly presented, staff and youth needs are appropriately communicated, and options presented reflect active problem‑solving.
• Effectively briefs assigned caseworkers, relevant team members, and management on current operations, status and needed changes.

May coordinate and develop intra‑agency or inter‑agency agreements to address community service gaps and barriers.

• May make public presentations or help develop and update inter‑agency agreements.
• Develops and maintains effective working relationships between Child Protective Services staff, children, youth, parents, caregivers, foster parents, judicial officials, CASA, law enforcement and legal parties, medical professionals, other community resources.

May supervise the work of others.

• Mentor and provides on the job training and support to new staff providing supervision and daily care for children and youth without placement, as needed.

Performs related duties as assigned.

Registrations, Licensure, Requirements or Certifications:

This position requires use of the applicant's personal motor vehicle to complete job functions.

Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.

Initial Screening Criteria:

Experience in case management or social services work. Graduation from an accredited four‑year college or university with major coursework in social work or a related field is generally preferred. Experience and education may be substituted for one another.

Additional Information:

Applicants selected will work a variety of shifts on an as‑needed basis, including nights and weekends.”

Applicants considered for placement in this position will be required to pass a drug screening. At the point of offer, candidates will be referred to a testing site. Note that it is important to maintain current contact information in the event you are referred for testing. A final offer of employment will not be extended until the agency receives confirmation of successful test results.

During the 83rd Legislature (2013), the Texas Legislature passed Senate Bill (SB) 427 which requires prospective and current child placing agency (CPA) employees to complete a Federal Bureau of Investigations (FBI) fingerprint check. Child Protective Services functions as a CPA therefore a fingerprint check will be required for each Conservatorship (CVS) and Foster/Adoption home (FAD) direct delivery staff or applicant being considered for employment.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communication system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E‑Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS/DFPS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.