CV2 ACS Operations Supervisor (L2)

DHL Express; Erlanger (KY); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading logistics company as an ACS Operations Supervisor, where you'll manage operations at a key facility. This role involves ensuring top-notch service, optimizing performance, and fostering a high-performance culture within the team. You will work closely with various stakeholders to meet service requirements and resolve issues, all while leveraging data analytics to drive continuous improvement. If you're ready to take your career to the next level in a fast-paced environment that values your contributions, this is the perfect opportunity for you.

Qualifications

• Proficiency in Microsoft Office and web applications.
• Strong data analysis skills with experience in Excel and Access.

Responsibilities

• Manage operations at the CV2 facility, ensuring excellent service and performance targets.
• Collaborate with internal and external suppliers to resolve service issues.

Skills

Microsoft Office

Data Analysis

Team Collaboration

Communication Skills

Education

Bachelor's Degree

Tools

Cognos

TGV

PTGV

OCNT

CMS

Job description

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We currently have an opening for an ACS Operations Supervisor at our Erlanger, KY CVG HUB Facility.

Summary

This position is part of DHL Aviation’s US Cargo division, specifically within Air Capacity Sales (ACS), which sells excess air network capacity to freight forwarders. The US ACS group is experiencing high growth, with revenue tripling over the last three years to nearly $120 million. The role involves managing operations at the DHL CFS facility near Cincinnati Airport, called “CV2”. As the ACS service organization operates virtually, the manager must be adept at coordinating with internal and external suppliers, focusing on transit performance, capacity utilization, and operational costs.

Customer Interaction

The role involves partnering with management outside the ACS organization to meet service requirements and interacting with shippers, freight forwarders, and airlines to resolve service issues. The candidate should be credible, persuasive, and comfortable leading peer groups and presenting strategies.

Primary Duties

• Establish and maintain operating procedures at the CV2 facility, ensuring excellent service, meeting performance targets, supporting contractual agreements, and utilizing ACS tools and technology for performance improvement.

Key Accountabilities

• Guide cargo operation and warehouse management to align with business strategy.
• Ensure quality and compliance with IATA and global ACS standards, continuously improving products and service quality.
• Foster a high-performance, service-oriented cargo culture within the warehouse.

People Management

Success depends on managing third-party handlers and contracts effectively, with a focus on performance, service levels, and SOPs.

Process and Technology

Implement ACS policies, work with partners to establish SOPs and SLAs, and measure service performance. Support ACS systems and educate users on leveraging tools like Cognos, TGV, PTGV, OCNT, and CMS. Review daily performance, identify issues, and develop recovery strategies. Handle escalated customer complaints and collaborate with capacity management to optimize utilization and revenue. Use data and analytics to drive continuous improvement across connectivity, security, service quality, and capacity utilization.

Qualifications

• Proficiency in Microsoft Office, database, and web applications.
• Strong data analysis and insight generation skills, with experience in Excel, Access, VB, etc.
• Effective team collaboration and communication skills.
• Willingness to work in a fast-paced, 24/7 logistics environment.

Work Authorization

DHL Express USA requires candidates to be legally authorized to work in the US. No visa sponsorship is provided for this role. Applicants needing sponsorship are ineligible.

DHL is an equal opportunity employer, evaluating all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. EEO law poster: https://www.eeoc.gov/employers/eeo-law-poster

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management, Manufacturing
• Industries: Transportation, Logistics, Supply Chain, Storage