Field Service Technician

Ipsen USA; New York (NY); On-site; USD 52,000 - 72,800; Full time

Benefits offered by this job

Generous 401k plan with company match

Travel time paid

Bonus potential up to 20%

Job summary

A leading machinery manufacturing firm is seeking a CV Field Service Technician to service the Northeast US. This remote role involves significant travel and a full training period of 6 months to 1 year. Responsibilities include installing and repairing equipment at customer sites, ensuring first-class service performance, and documenting service jobs. Ideal candidates should possess a high school diploma/GED, and 2 years of related experience or certification. The position offers generous benefits, including a 401k plan and bonus potential.

Qualifications

• Ability to travel up to 90% of the time, mostly domestic.
• Must have a valid driver's license and automobile insurance.
• Strong troubleshooting skills with a hands-on mentality.

Responsibilities

• Performs service work assignments as directed.
• Installs new equipment and repairs existing equipment.
• Completes service jobs of heat treatment equipment at customer sites.
• Documents performed service jobs for warranty claims.
• Trains on essential skills through workshops and on-the-job shadowing.

Skills

Mechanical aptitude

Electrical aptitude

Problem-solving skills

Customer service orientation

Ability to calculate figures

Basic computer operations

Education

High School Diploma or GED

2 years of industrial equipment experience or certification

Job description

Join to apply for the CV Field Service Technician role at Ipsen USA.

The Field Service Engineer role is a remote position servicing the Northeast US. Travel up to 90% of the time, including extended periods of travel, is required and you must have a home base within New York, New Jersey, Delaware, or Maryland.

This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Our robust benefit plan begins on day 1. We offer a generous 401k plan with company match, travel time paid, and other compensation elements including per diem and bonus potential up to 20% of base salary.

Summary

Performs service work assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair, and appearance towards the customer.

Essential Duties And Responsibilities

• Installs new equipment and repairs existing equipment at customer’s facility to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
• Review project scope of supply, and work within the allocated parameters.
• Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
• Review equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
• Coordinate problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
• Function as first point of contact for customers with existing service contracts.
• Accurately and timely record hours worked, job assignments, and submit expense reports.
• Document performed service jobs and record possible warranty claims.
• Train on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. Will be required to attend Ipsen FSE Academy located in Cherry Valley, IL which takes place intermittently.
• Work safely and follow all Ipsen safety protocols and policies, including Lock-Out/Tag-Out and Confined Space protocols, as well as customer site-specific safety trainings.

Requirements

Knowledge, Skills, and Abilities

• Ability to respond to questions from groups of managers, clients, customers, and the general public.
• Professional appearance and ability to represent Ipsen positively.
• Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of basic computer operations and software programs.
• Mechanical and/or electrical aptitude and skills.
• Strong problem-solving and troubleshooting skills with hands-on mentality.
• Ability to work independently with minimal supervision and key decision-making skills.
• Strong customer service oriented mentality.
• Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
• Ability to travel up to 90% of the time, mostly domestic with occasional international travel.

Education And Experience

• High School Diploma or GED equivalent required.
• 2 years of related industrial equipment operation, maintenance, or control systems and/or 2-year technical certification.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; use hands to finger dexterity, handle or feel objects.
• Regularly required to use close vision, hear and talk.
• Regularly required to reach with hands and arms.
• Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• May be assigned to locations with high level of noise.
• Regularly required to climb up to 6 ft with safety harness.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Machinery Manufacturing

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