Customs Operations Specialist: Timely, Compliant Shipments

A.P. Moller - Maersk; Hapeville (GA); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Operations Associate in the United States to manage end-to-end customs brokerage operations for a portfolio of accounts. You will interact with customers, carriers, and government agencies to ensure compliant, timely imports and superior customer satisfaction.

The role emphasizes accuracy, regulatory compliance, and cross-functional collaboration to support coverage, training, and peak-volume needs across multiple locations in the US.

Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in a CHB or operational support environment preferred.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to work under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused mindset with ownership and accountability.
• Bachelor’s degree preferred (or equivalent work experience).
• Customs House Broker License preferred but not required.

Responsibilities

• Serve as a trusted point of contact for customers, responding to questions and providing timely shipment updates.
• Prepare and process U.S. Customs entries and PGA filings, ensuring full regulatory compliance.
• Open and manage entry files aligned with KPIs and service standards.
• Coordinate clearance with freight forwarders, steamship lines, airlines, and CFS for timely release.
• Track and trace inbound shipments from port/airport to final delivery.
• Ensure all documents and entry packages are uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer SOPs as needed.
• Collaborate with teammates and cross-functional partners to support coverage and peak volumes.

Skills

Communication

Detail-oriented

Time management

Teamwork

Customer service

Education

Bachelor's degree

CHB license preferred

Job description

Maersk is seeking a CHB Operations Associate in the United States to manage end-to-end customs brokerage operations for a portfolio of accounts. You will interact with customers, carriers, and government agencies to ensure compliant, timely imports and superior customer satisfaction.

The role emphasizes accuracy, regulatory compliance, and cross-functional collaboration to support coverage, training, and peak-volume needs across multiple locations in the US.