Customs Brokerage Coordinator

FedEx Group; Kimball Township (MI); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

FedEx Logistics in Michigan is seeking a customer service specialist to ensure timely release and movement of freight. You will interact with customers, brokers, and internal teams to provide accurate documentation and resolve issues.

The role requires HS diploma, 6 months of relevant experience, proficiency in MS Office and Outlook, and the ability to work in a hybrid environment within 50 miles of the location. Training provided.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment required.
• Excellent communication skills, verbal and written.
• Organizational skills and problem-solving abilities.
• Ability to handle high-volume, time-sensitive work and work independently.

Responsibilities

• Provide exceptional customer service to support timely freight release and movement.
• Prepare and submit documentation to U.S. Customs, agents, clients as required.
• Identify and resolve issues that could delay shipments.
• Maintain relationships with brokers and service providers to meet customer expectations.
• Handle banking and letters of credit problems and advise on payment terms.
• Enter data accurately and maintain client systems and post-entry activities.
• Generate operation trend reports and communicate exceptions to partners.
• Coordinate pre-alerts and entry verification, ensuring regulatory compliance.
• Interact with customers and internal teams at all levels.

Skills

Customer service

Communication

Organizational skills

Problem solving

Data entry

MS Office

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo

Provide impeccable customer service.

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Resolve banking and letter of credit problems.

Advise customers on payment terms.

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post entry activity on customer's behalf.

Complete accurate data input or corrections into computer files.

Perform route cause analysis as directed by the Account Administrator.

Coordinate post-entry activities on the customer's behalf.

Manage the entry verification process.

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports.

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services.

Interact with customers, internal staff/departments and management of all levels.

Develop and maintain a strong relationship with customer's front-line personnel.

Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications:

Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.

Pay Transparency:

Pay:

Additional Details:

Shift: 8:00am - 4:00pm (Hybrid) Must live within 50 miles from location.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.