Customer Value Architect

Jobtailor

Austin (TX)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Benefits offered by this job

On-site work in Houston/Dallas

Job summary

Neara is seeking an experienced Enterprise Account Manager in Texas to drive adoption of the Neara platform, align it with client goals, and deliver measurable business outcomes. You will work directly with customers, including on-site engagements in Houston and Dallas, to embed Neara in their processes and demonstrate ongoing value.

The role emphasizes strategic account management, ROI development, and collaboration with Sales and Deployment teams to ensure customer success and growth.

Qualifications

Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
Familiarity with enterprise software platforms and deployments.
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
Strong communication skills; you can explain complex topics clearly.
Strong critical thinking capabilities; translate outcomes to technical solutions.
Strong external stakeholder engagement skills and relationship-building.
Proactive problem-solver who enjoys creative solutions for customer pain points or opportunities.
Energy/infra sector experience is a plus, not required.
Engineering degree is a plus but not essential.

Responsibilities

Develop a deep understanding of the Neara platform to translate its value to customers.
Work closely with customers, including time on-site to drive adoption.
Ensure solutions are delivered as scoped and deliver on business outcomes.
Provide guidance based on customer goals and ROI metrics.
Act as a trusted advisor embedding Neara within the customer’s business.
Collaborate with sales and deployment teams to drive adoption and value.
Design and deliver focused training sessions aligned with customer workflows.
Identify opportunities to expand Neara use across the customer’s org.
Engage a broad stakeholder audience to maintain trusted relationships.
Support account strategies and growth opportunities with Neara Sales teams.
Occasionally travel on-site in Houston and/or Dallas.

Skills

Enterprise Account Engagement

Customer Value Development

ROI Frameworks

Stakeholder Engagement

Communication Skills

Critical Thinking

Problem-Solving

Relationship Building

Collaboration

Education

Engineering Degree (Preferred)

Tools

Neara Software

Job description

Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
Work directly and closely with customers, including meaningful time on-site with customers to:
Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.
Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.
Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
This position requires the ability to work on-site in Houston and/or Dallas during the week, with regular in-person collaboration alongside our customers.

Requirements

Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
Familiarity with enterprise software platforms and deployments
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills, you can explain complex topics clearly
Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
An engineering degree is a plus but not essential.

Core Competencies

Demonstrates expertise in customer engagement and account management, with a focus on driving adoption of the Neara software platform. Capable of developing ROI frameworks and delivering training to enhance customer value and satisfaction.

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