Customer Transformation Intern - Summer 2027

Grant Thornton International Ltd; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Grant Thornton International Ltd in Chicago is seeking a Customer Transformation Intern to help clients solve problems and develop value creation strategies.

From day one you’ll be empowered by the Customer Transformation team to support engagements across marketing, sales, and customer experience, with opportunities to learn and grow.

The role requires a bachelor’s in business or related field, GPA 3.0+, teamwork, digital proficiency, and willingness to travel to client sites.

Qualifications

• Must be pursuing a Bachelor’s degree in a related field and have a minimum GPA of 3.0/4.0
• Demonstrated digital fluency through effective use of technology, data, and basic AI tools
• Ability to work in teams and meet tight deadlines in dynamic environments

Responsibilities

• Effectively manage ambiguous and unstructured problems and situations, demonstrating strong analytical skills
• Construct pragmatic approaches and frameworks to develop long-term business strategies
• Utilize data collection techniques, quantitative and qualitative analyses, and synthesize data into actionable insights
• Define and evaluate customer and brand strategies reflecting market and external drivers
• Communicate complex ideas clearly in written and verbal formats to stakeholders
• Partner with teams to share responsibility for engagement success

Skills

Analytical skills

Teamwork

Written & verbal communication

Digital fluency

Critical thinking

Adaptability

Client-focused mindset

Travel willingness

Education

Bachelor’s degree in Business Administration, Economics, International Business, or related field

GPA 3.0/4.0

Job description

Why become a Customer Transformation Intern at Grant Thornton?

Grant Thornton’s Advisory professionals help companies stay ahead of the game with bold thinking, big ideas, and progressive strategies. Our Transformationpractice applies our deep experience to challenge the status quo and accelerate our client’s growth trajectory.

As a Customer Transformation Intern, you’ll help organizations solve their toughest problems and develop value creation strategies that result in real impact - all with the resources, environment, and support to help you excel. We support our clients in all aspects of their business cycle, whether assessing marketing and sales investments to drive acquisition, retention, and loyalty, understanding drivers for a seamless customer experience, or developing and implementing go to market strategies to succeed in a new market or with a new customer.

From day one, you’ll be empowered by the greater Customer Transformation team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.

Your day-to-day may include:

• Effectively manage ambiguous and unstructured problems and situations, demonstrating strong analytical skills
• Construct pragmatic approaches and frameworks to develop long-term business strategies
• Utilize various data collection techniques, quantitative and qualitative analyses and synthesize data into meaningful and actionable insights
• Define and evaluate customer and brand strategies reflecting market, competitive and other external drivers
• Communicate effectively in a structured and knowledgeable manner in written and verbal formats to stakeholders
• Partner with teams to share responsibility for the success of engagements

You have the following technical skills, qualifications, and abilities:

• Pursuing a Bachelor’s degree in Business Administration, Economics, International Business, or a related field
• Minimum overall GPA of 3.0/4.0
• Demonstrated digital fluency through the effective use of technology, data, and basic AI technologies to enhance productivity and decision-making
• Demonstrated ability to work in teams and deliver against tight deadlines in dynamic environments; this may be demonstrated via university projects, internships, self-study, community building, or work experience
• Effectively communicate complex ideas and concepts both in written and verbal formats
• Intellectual curiosity, and motivation to develop professionally, including industry recognized professional certifications
• Demonstrated ability to work both independently and as a member of a team
• Critical thinkers that are ready to learn and strategically solve problems on a variety of projects across different functional areas
• Ability to remain agile, work in ambiguous environments, “can-do” attitude
• Positive, client-focused mindset
• The willingness and ability to work additional hours, as needed
• Ability to travel to various client sites as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No visa sponsorship is available for this position.
• The pay rate for this position in the firm’s Chicago, Illinois office is $37 per hour.